Production Support Analyst

1 hour ago

New York, New York, United States mthree Recruiting Portal Full time

Front Office Support Analyst - Equity Algorithmic Trading

Large investment bank requires a Support Analyst to join their Front Office facing Equity Production Management team. This is a production level two support role in Equity Sales & Trading, supporting the banks Algo plant. The algorithmic trading product offering provides internal and client users with a wide range of algorithmic trading strategies including cash equity, derivatives and FX.

Responsibilities:

  • Investigating user queries via database queries using raw SQL, log files and process interaction, e.g. order issues, flow breaks, booking issues
  • Responsible for notifying the business unit of system issues or failures and carrying out subsequent incident management and problem management in-line with ITIL best practice
  • Required to correct system break/fix and user recovery
  • Be comfortable escalating problems to core development and engineering groups in a timely manner 
  • Proactive & reactive real-time monitoring of processes, connections & trade flows 
  • Require to liaise with the Operations department and Controllers where appropriate
  • Working closely with regional counterparts to build and leverage tools and standardize monitoring procedures.  
  • Building tooling to optimize day to day operations 

Skills:

  • Production Support Analyst
  • Front Office Equities
  • Algo Trading
  • Database manipulation in SQL
  • L1/L2 Production Support Analyst
  • Unix/Linux Scripting (Perl/Shell/Python)
  • Knowledge of FIX protocol

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