Pool Service Specialist

Reporting to the Supervisor, Pool Services, the Pool Service Specialist is responsible for creating authentic and memorable experiences for every guest at the pool and spa. Provides towels, amenities, seating options and has exceptional knowledge of food and beverage menu items available to the guests. Demonstrates a passion for people, encouraging and inspiring guests to elevate their health and relaxation, while creating a memorable best in class guest and safety experience. Responsible for ensuring operational excellence while providing a clean and safe environment for all guests, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. Supports a variety of pool services, ensuring the utmost hospitality and assisting service providers by using their service expertise proving that they are an integral part of our winning team. Adapts to change in a fast-paced service driven environment.

Essential Duties And Responsibilities

• Welcomes guests at the Pool Check-in station, provides exceptional best in class guest service that makes them feel comfortable. Pool services include but are limited to; providing our guest with water service, towels, spritzing and assists with the use of equipment, pool facilities, and guest lockers.
• Provides accurate information to guests in a courteous manner; filling all reasonable guest requests while anticipating their needs and accommodations around the pool deck.
• Performs and accurately records retail transactions including cash, credit card, earned rewards and comps through point of sale system using proper procedures. Maintains and balances a cash drawer with minimal variances.
• Removes soiled towels and resets presentation with clean towels consistently using the utmost best in class safety, sanitation and cleanliness practices.
• Is responsible for day-to-day tasks including but not limited to; dusting, cleaning shelves, organizing and consistently upholding merchandise presentation expectations within the pool kiosk. Completing walk-throughs of pool area to make certain it is impeccable while complying with all policies and procedures.
• Assists the Facilities department with set up and breakdown of chairs and replenishing towels around the pool deck. Assists pool servers with food running and bussing, as needed.
• Models and upholds enterprise and department policies and procedures as well as standard operating procedures. Ensures day-to-day operations including product receiving, fulfillment, and training/certification requirements.
• Performs other duties as assigned to support the efficient operation of the department.

Educational, Experience And Qualifications

• High School diploma or GED is required.
• Minimum of one (1) year experience in customer service is required.
• Previous experience in a spa, resort or pool environment is preferred.
• Must be able to work outdoors in inclement weather such as seasonal hot or cold temperatures.

Knowledge, Skills And Abilities (ksa)

• Must possess outstanding communication and interpersonal skills, and commitment to achieve a high level of guest satisfaction.
• Must be able to provide a genuine and sincere service experience in a friendly and professional manner.
• Must have demonstrated ability exercising utmost discretion with confidential information including, but not limited to: personal and/or health information from guests.
• An innate ability to communicate one-on-one with guests to provide optimal and intuitive service.
• Must be able to communicate effectively with guests, team members and management, both verbally and in writing.
• Ability to multi-task or handle multiple guests in a fast-paced, high demand environment is required.
• Working knowledge of spa services and products is preferred.
• Must have demonstrated experience working under pressure while meeting deadlines and goals.
• Must be comfortable working in both spa/pool and casino environment.
• Ability to maintain a positive and professional demeanor under challenging situations.
• Must be willing to assist fellow team members with daily operations to support and contribute to the success of pool services.
• Must be able to work a flexible schedule including weekends and holidays.

Required Licenses, Certifications And Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Currently have a cardiopulmonary resuscitation (CPR)/automated external defibrillator (AED) certification or must obtain certification within the first 90 days of employment.
• Select One of the Following for Driving Responsibilities: No Driving Responsibilities: Role does not require a driver's license or insurance.

Physical Requirements/ Working Conditions – Environment
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today