Field Service Engineer

GCG is currently seeking a motivated Field Service Engineer to join our expanding Automation and Factory Solutions Division (AFS) technical services team and contribute to the growth of the division's service offerings. This role offers a unique blend of hands-on technical work and customer interaction, ideal for developing engineers who are looking to grow their career in industrial automation.

As a key member of our Technical Services team, you'll:

• leverage your knowledge with PLCs, motion control systems, or robotics to solve our customers' automation challenges
• Manage multiple service projects, from proposal writing to implementation
• Provide best-in-class service to maintain strong customer relationships, combining technical knowledge with excellent customer service skills
• Contribute to our division's growth by identifying new opportunities and potential leads
• Continuously learn and adapt to emerging trends in automation technology

This position offers a path of career advancement, offering opportunities to:

• Progress towards senior technical / engineering roles
• Hone knowledge of cutting-edge industrial automation technologies
• Develop a unique skill set that bridges engineering expertise and customer management
• Learn from a seasoned, knowledgeable team of automation / electrical engineers

If you're passionate about engineering, thrive in a customer-facing environment, and are eager to grow your career with a leading industrial distributor, apply now

For this role, we are seeking candidates in the Milwaukee, WI area to accommodate ease of travel to customer sites in surrounding states. When not engaged in work-related travel to customer sites or corporate facilities, this position offers a remote work arrangement; however, travel could be as much as 70% depending on work volume. 

What you'll do

• Perform on-site service work, traveling up 70% of the time depending on work volume and complexity of service projects
• Manage and execute multiple automation service projects
• Develop and implement service solutions for customers' automation challenges
• Write detailed service proposals and manage project lifecycles from inception to completion
• Analyze and interpret blueprints, electrical diagrams, and PLC programs
• Perform mechanical installs of aluminum extrusion racking, guarding, and fencing products
• Build and maintain strong client relationships through excellent customer service and technical expertise
• Identify potential sales opportunities and generate leads for cross-divisional collaboration
• Stay current with emerging trends in automation and factory solutions

What you'll bring

• Two-year technical degree strongly preferred; 2 to 3 years of relevant field experience
• Strong background in PLC programming and related automation technologies
• Proven mechanical aptitude with the ability to troubleshoot complex systems
• Excellent problem-solving skills and ability to think creatively in high-pressure situations
• Outstanding customer service skills with the ability to build and maintain client relationships
• Willingness to travel approximately 70% depending on work volume
• Clean driving record
• Ability to work flexible hours as needed to meet project deadlines and client expectations
• Strong communication skills to effectively collaborate with cross-functional teams and customers
• Experience with Siemens products is highly desirable

• Competitive annual salary

• Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need

• Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans

• Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs

• Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access

• Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind

• An employee-centric company that values and truly appreciates our most important asset: You

About GCG AFS

GCG Automation & Factory Solutions is dedicated to advancing the growth of automation and factory solutions across key verticals in North America. With a comprehensive product and service offering that spans the entire automation value chain, our customers trust us as a reliable partner to meet their diverse needs. Our strength lies in our deep technical expertise and specialized knowledge of the products we offer. This enables us to support customers in deploying and delivering high-quality, efficient solutions tailored to their specific requirements. Our commitment to providing an exceptional customer experience—marked by responsiveness, reliability, and personalized service—sets us apart as the supplier of choice in the industry.

GCG is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.

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