Payment Systems Specialist 1

Job Scope

Performs payment system functions such as item processing, ACH and wire transfer file uploads. Follows established procedures to minimize potential losses to the Credit Union. Supports other Credit Union departments with inquiries or research regarding payments. Provides exceptional service to internal and external members in alignment with the Credit Union's core values.

Essential Functions

• Process ACH credits and debits for posting to personal member accounts.
• Download/upload the daily ACH and wire files through FedLine Advantage.
• Process business and retail exception and chargeback items before daily deadline.
• Monitor deposit or cleared item activity to identify patterns of risk, such as forgery or fraud. Recognize deviations indicative of fraud, account abuse, kiting or other errors and bring to the attention of the appropriate department.
• Answer incoming calls from internal stakeholders concerning member accounts.
• Assist in troubleshooting and resolving difficult and complex member issues.
• Monitor and act upon various reports for personal member accounts generated daily, weekly or monthly.
• Keep up to date on current Credit Union policies and procedures established to be compliant with various regulations (NACHA, NCUA, IRS, state, federal) and associated regulations (BSA, Patriot Act, Anti-Money Laundering, OFAC, CIP, risk rating, etc.), as it applies to this role.
• Treat member and Credit Union information with the utmost confidentiality and security, striving to always be in alignment with the Credit Union's stated core purpose to become "Our Members' Trusted Partner for Financial Success".
• Promote the service and sales culture by maintaining basic knowledge of products and services and referring members to the appropriate person/department.
• Perform other duties as assigned by management.

Requirements

Qualifications

Experience & Education

• Minimum one year' experience providing customer service. Prior financial institution experience, including knowledge of financial services and transactional experience preferred.
• Prior experience handling detailed audit type tasks.
• High school diploma or GED equivalent.

Knowledge

• Prior knowledge of related state and federal banking compliance regulations preferred.
• Thorough knowledge of Credit Union products and services, features, and benefits.
• Proficient in the use of personal computer applications (i.e. Microsoft Office products and the Internet) and in-house software; demonstrates ability to learn and utilize new software and troubleshoot existing software.

Skills & Abilities

• Demonstrates excellent interpersonal skills.
• Handles difficult situations and persons in a positive and professional manner.
• Takes the initiative in responding courteously and efficiently to internal and external members through various delivery channels.
• Demonstrates daily the Credit Union's commitment to maintaining a close and caring touch with its members.
• Able to interact effectively with third party vendors.
• Functions effectively within in a team environment.
• Demonstrates excellent oral and written communication skills.
• Possesses strong analytical skills. Gathers/analyzes information skillfully, deciphers patterns and makes appropriate recommendations within the scope of job duties
• Demonstrates superior attention to detail.
• Exhibits high standards in accuracy, judgment and initiative.
• Understands situational implications and consequence of decisions.
• Demonstrates good organizational and time management skills; able to handle/prioritize multiple tasks effectively.
• Willing to work when the Federal Reserve is open (e.g. observed holidays the Credit Union is normally closed).