CDDO Quality Control Manager

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Partners with leaders in their assigned Line of Business, Risk/Compliance/Audit (RCA) Consultants, and other RCA Managers to, depending on the function, oversee the successful creation, implementation, and maintenance of an effective risk management framework. Lead projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations. Facilitate the identification of gaps and drive solutions that minimize losses resulting from inadequate internal processes, systems, or human errors. Ensures the active identification, response and/or escalation of risks as appropriate. May influence policies and procedures to maximize profit potential and minimize regulatory exposure. Accountable for an effective partnership between the Line of Business and the Lines of Defense.

We are seeking a results-driven Quality Control Manager to lead a team of leaders across Enterprise Financial Crimes Compliance Customer Due Diligence Operations workflows. This role is ideal for someone who excels at translating strategic vision into action, understands risk dynamics, and thrives on driving operational transformation.

• Lead Leaders: Manage and develop a team of QC leaders, fostering a culture of accountability, collaboration, and continuous improvement across a complex portfolio of KYC/AML/BSA workflows.
• Execute Strategic Vision: Operationalize strategies by aligning quality control activities with defined goals and priorities. Ensure consistent execution across teams and processes.
• Risk Awareness & Mitigation: Apply a strong understanding of operational and AML/BSA risk to guide decision-making, strengthen control environments, and support proactive risk identification.
• Cross-Functional Partnership: Collaborate with Line of Business leaders, RCA Consultants, and other stakeholders to ensure quality control efforts are integrated and aligned with broader organizational objectives.
• Change Leadership: Act as a catalyst for change by identifying opportunities to enhance efficiency, reduce risk exposure, and elevate quality outcomes through innovative solutions.
• Framework Stewardship: Maintain and evolve a scalable quality control framework that supports enterprise goals and adapts to changing business needs.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically more than 10 years of applicable experience

Preferred Skills/Experience

• Advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
• Advanced understanding of the business line's operations, products/services, systems, and associated risks/controls
• Proven experience leading leaders and managing complex, multi-stream workflows.
• Strong grasp of financial crime risk principles and their application in operational environments.
• Demonstrated ability to influence across functions and drive change.
• Excellent communication, strategic thinking, and stakeholder engagement skills.
• Demonstrated ability to execute within a defined strategic framework.
• Proficient computer skills, especially Microsoft Office applications
• Applicable professional certifications

**The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.**

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $126, $149,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.