Member Service Representative- Seasonal

2 weeks ago

Akron, Ohio, United States Summa Health Full time

SummaCare E Market St, Akron, OH

Full-Time / 40 Hours / Days

*Temporary Position

*Remote after training

Summary :

Provides personalized service to members and promptly works to answer questions and resolve concerns. Coordinates with management and other departments to effectively address member needs.

Formal Education Required :

a. High School diploma or GED; College experience preferred

Experience & Training Required :

a. More than 1 year of experience performing same or similar responsibilities. Relevant experience includes: Customer service including call-center or administrative support experience and background in Medicare and/or health insurance strongly preferred.

c. Other Skills, Competencies and Qualifications:

a. Demonstrate knowledge of Customer Service practices, including phone system operations and documentation workflows

b. Communicate effectively with others through written and verbal means.

c. Facilitate working in Windows, and with organizing computer based information.

d. Balance need for decisive, professional demeanor with warm, non-confrontational customer-first attitude. Project empathy, confidence, proper tone, and service-oriented attitude over the telephone.

e. Operate standard office equipment such as a personal computer and headset; Adept keyboarding and computer skills, including wifi, VPN access, and audio controls.

f. Demonstrates ability to learn and practice knowledge of health insurance industry, including governing rules and regulations.

g. Organize and manage time in order to complete tasks within designated time frames in fast paced environment.

h. Demonstrates ability to learn and practice knowledge of and complies with regulatory, departmental, and company policies & procedures.

i. Ability to maintain confidentiality of member health information and business information.

j. Flexible: ability to adjust work hours to meet business demands; comfortable in a remote work environment

d. Level of Physical Demands:

a. Sit for prolonged periods of time.

b. Bend, stoop, and stretch.

c. Lift up to 20 pounds.

d. Manual dexterity to operate computer, phones, and standard office machines.

Equal Opportunity Employer/Veterans/Disabled

$15.96/hr - $25.00/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

  • Basic Life and Accidental Death & Dismemberment (AD&D)
  • Supplemental Life and AD&D
  • Dependent Life Insurance
  • Short-Term and Long-Term Disability
  • Accident Insurance, Hospital Indemnity, and Critical Illness
  • Retirement Savings Plan
  • Flexible Spending Accounts – Healthcare and Dependent Care
  • Employee Assistance Program (EAP)
  • Identity Theft Protection
  • Pet Insurance
  • Education Assistance
  • Daily Pay

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