Reservations Group Coordinator

4 days ago

Palm Beach, Florida, United States BRAZILIAN COURT HOTEL Full time

Responsibilities:

The Reservations-Group Coordinator is responsible for maximizing room revenue through management of hotel reservations, and for assisting in managing the day-to-day activities and duties of the reservation department. Also, responsible for handling reservations calls as well as handling all aspects of Group reservations.

Physical Requirements:

Must be able to sit/stand for long periods of time. Must be able to lift/carry 25lbs.

Job Functions:

  • Assist guests with reservation inquires in a professional and timely manner utilizing all Leading and AAA Standards.
  • Make, change, and cancel room reservations for both group and transient markets.
  • Act as Group Reservations point of contact.
  • Create Group and Court Club file cards; for Groups: set up billing & comments, enter rooming lists, cut-off date, etc. Follow up on cut-off dates.
  • Make detailed and accurate notes on reservations, set traces, enter/update preferences in guest profile, etc.
  • Assist with Meet -N-Greets for upcoming groups
  • Send and receive Guest Preference Letters. Follows through with requests and notes special needs in detail on the guest's profile.
  • Review all upcoming reservations and correct any errors.
  • Prepare amenities for VIPs.
  • Notify Front Desk of any same day reservations.
  • Periodically check LEO for on line bookings; enter, change, cancel as needed.
  • Call to Confirm all reservations; make appropriate notes on the reservation
  • Review Travel Agent Commissions weekly. Forward information to Accounting.
  • Reply to the Contact Us requests from guests who used our website requesting information.
  • Input Wait Lists and Monitor; contact guests as space becomes available.
  • Assist Reservations Manager with maintaining logs, files, and on-line booking sheets.
  • Assist the Sales Department with rates, group details, group follow up, etc.
  • Is able to perform basic front desk functions such as check-in, check-out; is able to help at the front desk during peak times.
  • Other tasks and duties as assigned

Job Requirements:

  • Computer skills.
  • Multi task ability.
  • Flexible.
  • Detail Oriented.
  • 2 years Customer Service or Reservations experience.
  • Pleasant and Clear speaking voice.

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