Second Shift Operations Manager

Join the Pack at Pet Food Experts

With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide.

At Pet Food Experts (PFX), we do more than distribute the best pet products—we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we're stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry.

Schedule Details: This position requires a second shift schedule.

The PM Operations Manager is responsible for supporting all aspects of the Distribution Center with a focus on Outbound Operations. This leader will accept and embrace the responsibilities of building and retaining a highly skilled, motivated and diverse team to deliver business, people and community results in a rapidly changing supply chain environment.

What You'll Do

• Act as an expert in standard operations plans and processes
• Support Sr DC Manager in process deep dives and root cause analysis to deliver on balanced Key Performance Indicators related to: Safety, People, Quality, Delivery, Cost
• Streamline Outbound operations utilizing process flow mapping, KPIs, risk assessments, and other continuous improvement functions to develop corrective action plans to resolve barriers.
• Provide clear communication to drive participation in improvement processes and change management
• Ensure Outbound team Members' abilities to accurately perform essentials functions
• Provide coaching, training, and cross functional development while fostering a high degree of morale, diversity and inclusion
• Provide appropriate level of hands on instruction and strategic direction to ensure employees have clear path to Inbound operational success, including development of the Leadership Team to effectively oversee the daily routines of their assigned Team Members
• Support value realization and optimization initiatives though execution of assigned projects
• Maintain a personnel structure and staffing level to accomplish the warehouse distribution goals
• Review employee performance and provide feedback and suggestions for improvement and align workforce on best practices and benchmark standard processes
• Identify measures that can improve various Outbound warehouse processes and departments (Freezer, Dry, Bulk Loading, Picking, etc.) and provide on site support of continuous improvement and feedback mechanisms for leaders in the DC
• Perform functions, accountabilities and supporting activities while complying with safety procedures, rules and regulations
• Responsible for managing the Freezer, Dry, and Bulk departments

What We're Looking For

• Ability to read, write and understand English, including identifying numbers
• Ability to communicate effectively, both orally and in writing
• Knowledge of warehouse operations, preferably in a distribution environment
• Certified to operate warehousing equipment including forklift, reach truck, and electric ride on jack
• Knowledge of occupational hazards and safety precautions
• Strong attention to detail and good time-management with the ability to multi-task and follow up
• Work both independently with minimal supervision and collaboratively in a team environment
• Reliable transportation with a very flexible schedule solid attendance and a positive, professional attitude, acting as a mentor and setting good examples to team members
• Strong working knowledge of company WMS and computer proficiency to utilize time and attendance system and Google G Suite office applications
• Knowledge of bar code technology, voice-directed order selection, and electronic data interchange preferred
• 5+ years of experience in warehousing, receiving, inventory control or shipping in a distribution environment, 2+ years of direct supervisory experience with a team of more than 10 people

Benefits and Perks of Being Part of the PFX Pack

Competitive Pay – Because your hard work should be rewarded

Comprehensive Health Benefits – Medical, dental, and vision to keep you feeling your best.

Retirement Savings with Employer Match – Helping you invest in your future.

Flexible Time Off – Unlimited days to recharge, adventure, or just enjoy some quality time with your pet

Paid Parental Leave – Support for growing families (two-legged and four-legged).

Company-Paid Life & Disability Insurance – We've got your back, no matter what.

Health & Dependent Care FSAs – Because budgeting for wellness should be easy.

Pet Perks & Discounts – Exclusive savings on the best pet products

Extra Voluntary Benefits – Convenient options for additional coverage, deducted straight from payroll.

Employee Assistance Program (EAP) – Mental health, financial wellness, and more—because life happens.

No Scheduled Weekends – More time for family, adventures, or just lounging with your pets.

Pet Food Experts is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, disability, military status, or any protected characteristic.

All employment offers are contingent on passing a criminal background check.