Office Manager

2 weeks ago

Wake Forest, North Carolina, United States Lane & Associates Family Dentistry Full time $60,000 - $90,000 per year

Now Hiring: Office Manager | Wake Forest

At Lane & Associates Family Dentistry, we pride ourselves on providing an exceptional patient experience , and that begins with strong leadership. We're seeking a dedicated Office Manager to oversee the day-to-day operations of our dental office, ensuring excellence in both patient care and team performance.

Key Responsibilities: 

  • Oversee daily office operations, including staff ,scheduling, productivity, collections, receivables, and expense management.
  • Foster new patient growth through community engagement and marketing collaboration.
  • Manage the office's online reputation, encouraging and supporting the team in obtaining 5-star patient reviews.
  • Provide leadership, coaching, and guidance to team members to ensure alignment with company policies and goals.
  • Supervise closing procedures, deposits, and end-of-month reporting in partnership with the Regional Director.
  • Address and resolve patient and team concerns promptly and professionally.
  • Provide ongoing training and development beyond initial onboarding to strengthen team performance.
  • Maintain an appropriate doctor-to-patient ratio for efficient and effective operations.
  • Lead monthly staff meetings and daily morning huddles to promote communication and alignment.
  • Manage quarterly inventory of office and clinical supplies.
  • Participate in corporate initiatives and communications to ensure consistency and collaboration across the organization.
  • Perform other duties as assigned.

What Makes You a Great Fit:

  • Minimum 2 years of dental office experience required with 1-2 years in a management role within a dental setting
  • Proficiency in Computers (Denticon experience a plus).
  • Proven leadership and team development abilities.
  • Excellent communication and organizational skills with strong attention to detail
  • Strong conflict resolution and problem-solving capabilities.
  • Professional, service-oriented mindset with a focus on patient care and team success.
  • Highly adaptable and effective in a dynamic environment.
  • Highschool Diploma or GED is required
  • Ability to lift 15 to 20lbs

Why You Will Love Working With Us:

  • Competitive Pay
  • Comprehensive Insurance Coverage (after 90 days) - Health, Vision, Dental, Life, Disability, FSA, and more
  • 401(k) with Employer Contribution (after 90 days)
  • Quarterly Performance Bonus Potential
  • Paid Holidays & Paid Time Off
  • Fridays Off at 2PM
  • Uniform Allowance
  • Fun Company Events & Social Media Campaigns throughout the year
  • Volunteer Opportunities with Smile Squad to earn points for rewards
  • Birthday & Work Anniversary Gifts sent directly from the owners
  • so much more

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