Enterprise Account Manager

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, Spain, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

Role Overview
As an Enterprise Account Manager at Arkose Labs, you will own the expansion strategy for our two most strategic accounts: Microsoft and Amazon. This role focuses on driving revenue growth across multiple business units within these Fortune 500 technology leaders as they protect themselves from sophisticated fraud and bot attacks. You'll navigate highly complex, technical sales cycles while partnering cross-functionally to deliver exceptional outcomes.

Location Requirement:
Seattle, Washington

Key Responsibilities
Strategic Account Ownership

• Own and execute expansion strategy for Microsoft and Amazon accounts
• Build deep relationships across multiple business units, divisions, and geographies within each organization
• Develop multi-year strategic account plans targeting 30%+ net revenue retention
• Identify and prioritize highest-value expansion opportunities across vast organizational structures

Account Growth & Expansion

• Drive enterprise-wide platform adoption across Azure, AWS, and other business units
• Identify and close upsell, cross-sell, and multi-product opportunities
• Expand from initial deployments to company-wide implementations
• Navigate complex organizational structures to find new stakeholders and use cases

Complex Deal Management

• Orchestrate sophisticated sales cycles involving multiple stakeholders, business units, and decision makers
• Navigate enterprise procurement processes, security reviews, and legal negotiations unique to Microsoft and Amazon
• Lead commercial discussions including pricing, contract structuring, and ROI justification
• Partner with Solutions Engineering, Product, Legal, and Customer Success to advance deals

Executive Relationship Building

• Develop and maintain C-level relationships with security, fraud, and business unit executives
• Understand strategic initiatives across different divisions (Azure, AWS, retail, cloud services, etc.)
• Position Arkose as a strategic partner solving critical business problems
• Conduct Executive Business Reviews demonstrating measurable business impact and ROI

Required Qualifications
Microsoft/Amazon Experience (Critical)

• Direct experience selling into Microsoft and/or Amazon organizations
• Deep understanding of how these companies buy, evaluate vendors, and make decisions
• Existing relationships within Microsoft and/or Amazon strongly preferred
• Knowledge of organizational structure, key stakeholders, and decision-making processes

Preferred Qualifications

• Experience selling to CISOs, fraud teams, or security organizations
• Background in SaaS or technical security solutions
• Knowledge of MEDDPIC, Command of the Message, or similar methodologies

Why Arkose Labs?
At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, and more. We're not just a company; we're a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

• Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
• Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
• Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
• Ideal Size: We're structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

Join us in shaping the future of technology. At Arkose Labs, you're not just an employee; you're part of a visionary team driving global change

The most recognizable brands in the world select Arkose Labs, including Roblox, Microsoft, Adobe, Expedia, Snapchat, and Zilch.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We Value

• People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
• Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another
• Customer Focus. We empathize with our customers and obsess about solving their problems
• Execution with precision, professionalism and urgency
• Security. It's the lens through which we implement our processes, procedures, and programs

Benefits

• Competitive salary + Equity
• 401k plan
• Robust benefits package- 85% medical, dental, vision coverage for employees and 75% for dependents
• Flexible PTO
• Life insurance coverage
• Short and Long Term Disability Insurance paid by the company
• Generous nationwide parental leave policy
• Amazing discounts program
• Wellbeing package including mental health and gym discounts
• Flexible working hours to support personal well-being and mental health
• Employee Assistance Program

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.

The anticipated total OTE is $230,000.00 to $250,000.00 Equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. The exact salary will ultimately depend on multiple factors, which may include the successful candidate's skills, experience, and other qualifications as well as the candidate's location of residence. In addition to base salary, some roles may be eligible for a variable bonus based on a combination of company performance, employee performance, and management discretion.