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Director of Member Experience

2 weeks ago

Fishers IN, United States HawthornsSagamore Full time

The Hawthorns Golf & Country Club and The Sagamore Club

The Hawthorns Golf & Country Club is a premier, family-oriented, full-service private club offering an exceptional experience for members of all ages. Amenities include an 18-hole Arthur Hills–designed championship golf course, a fitness center with group classes, six outdoor tennis courts, a heated junior Olympic-size swimming pool, a state-of-the-art indoor golf simulator, croquet, bocce ball, multiple dining outlets, private meeting rooms, and a full calendar of social events. There is something for everyone at The Hawthorns. We understand and embrace the value of family traditions and know you will create memories of a lifetime through your experiences at the Club.

The Sagamore Club is a private 18-hole Jack Nicklaus Signature designed course that is consistently recognized as one of the top courses in the state. The Club has a full-service Clubhouse with Ladies and Men's locker rooms, dining areas, a bar, Jr. Olympic size pool along with a kid's zero-entry play pool, Fitness Center, and tennis/pickleball courts. We pride ourselves on offering a casual, rustic, resort-style feel. You'll find young families with numerous dependents and retired empty nesters with every other demographic in between using the Club. We create an experience each and every day for our members and guests to ensure we "make their day".

Director, Member Experience (FLSA Classification: Exempt), you will be responsible for developing, implementing, and promoting programs and events for members at the Club. Additionally, you will manage and oversee the rollout of creative and innovative educational and recreational activities while delivering exceptional experience to all age groups, focusing on Youth. You will hire, train, manage and supervise department staff; ensure delivery of services; manage and monitor department budget; ensure regulatory and safety practices are adhered to; communicate and work closely with department heads and their related teams and perform other duties as assigned.

Key Responsibilities:

  • Program & Event Development: Create, implement, and promote a variety of programs and events for members of all ages. Focus on providing engaging educational and recreational activities, with special attention to youth programming.
  • Innovative Programming: Lead the development and execution of creative, innovative activities that align with the Club's mission, ensuring events are engaging, enjoyable, and inclusive for all age groups.
  • Team Leadership & Supervision: Hire, train, and manage a team of youth staff. Provide guidance, mentorship, and support to ensure exceptional service and smooth event operations.
  • Staff Coverage: Be responsible for ensuring adequate coverage for youth programs in the event of staff call-outs.
  • Budget Management: Develop, manage, and monitor the budget for the lifestyle department. Ensure all programs and events are cost-effective while maintaining a high level of quality and member satisfaction.
  • Safety & Compliance: Ensure all activities adhere to safety protocols and regulatory requirements. Conduct regular assessments to maintain safe environments for all participants, particularly for youth programming.
  • Cross-Department Collaboration: Work closely with department heads (Food & Beverage, Golf, Tennis, Aquatics) to integrate their services into lifestyle programming. Collaborate to create seamless, coordinated events that enhance the overall member experience.
  • Event Promotion & Communication: Effectively communicate with members and guests to promote upcoming events and activities. Collaborate with the marketing team to create promotional materials and strategies to maximize event participation.
  • Program Evaluation: Continuously assess the effectiveness of programs and events through member feedback and performance metrics. Make adjustments as needed to improve programming and ensure overall member satisfaction.
  • Aquatics Operations: Oversee aquatics programming and operations, including swim team, swim lessons, and special aquatics events. Ensure lifeguard coverage, certification compliance, facility readiness and adherence to aquatic safety standards.
  • Administrative Support: Manage administrative tasks related to scheduling, registrations, event coordination, and reporting. Track program attendance, performance, and budget expenditures.
  • Additional Duties: Perform other duties as assigned to support the success of lifestyle programming and the overall operation of the Club.

About Hawthorns/Sagamore:

Our club is a private 18-hole Jack Nicklaus Signature designed course that is consistently recognized as one of the top courses in the state. The Club has a full-service Clubhouse with ladies' and men's locker room, dining areas, and a bar, Junior Olympic swimming pool along with a zero-entry play pool, fitness center, and tennis/ pickleball courtsWe pride ourselves on offering a casual, rustic, resort style feel with elevated and personal service. You'll find Members also have access to an outdoor heated Junior Olympic pool, fully equipped fitness center with cardio, weight resistance, and free weight areas, childcare, children's playground, men's and ladies' locker rooms, an outdoor tennis court and Pickleball courts. In addition, they have access to secure private meeting rooms with the assistance of a personalized party planner.We are proud to offer our members a championship level, 18-hole golf course including a full swing green grass driving range, practice chipping & pitching area, a practice putting green and a fully equipped Golf Shop with the latest in merchandise and equipment. Our illustrious golf course was designed by the world-renowned Arthur Hills.The Club sponsors many social functions throughout the year including Romantic Valentine's Dinner, Ladies Luncheon & Fashion Show, Easter & Mother's Day Brunches, Independence Day Celebration, Music Under the Stars, Family Fall Festival, Father/Daughter Dance, Santa Brunch, Candlelight Dinners, and New Year's Celebrations just to name a few. The events allow our Members the opportunity to come together as a community, make new friends and enjoy activities exclusive to the country club lifestyle.