Fitness Desk Attendant

Job Details Level: Entry Job Location: Park Fitness - Highland Park, IL 60035 Position Type: Part Time Education Level: High School / GED Salary Range: $ $16.00 Hourly

Job Summary

Under the direction of the Membership Services Supervisor, our Fitness Desk Attendants delivers the highest quality of member and customer service through upbeat and enthusiastic engagement. Assists members and guests with inquiries, tours, sales, and membership services. Contributes to the overall success of Park Fitness by embodying the mission, vision, and values of the Park District of Highland Park to provide welcoming, caring, and extraordinary experiences.

Supervisory Responsibilities

This job has no supervisory responsibilities. Essential Job Duties

Includes, but not limited to the following. Other duties may be assigned.

•Greet customers in a friendly and welcoming manner when entering and exiting the facility as well as during all member interactions.

•Proactively meet the needs of members and guest with accurate answers regarding Park Fitness and Park District information.

•Attentively and promptly respond to member needs.

•Admit members by scanning their membership cards and appropriately respond to messages regarding their membership account.

•Process sales of POS items and specialty services.

•Collect and properly enter member sales data into the systems.

•Assist members with membership transactions, including membership extensions, membership transfers and cancellations and updating payment information.

•Participate in membership sales follow up including data entry, phone calls and reporting.

•Assist with facility tours of potential members.

•At times, handle stressful situations, and maintains quality customer service.

•Perform light office work such as filing, copying and special projects.

•Ensure information is available to members and the public in the fitness area.

•Assist registration for all Park District programs and services and have general knowledge of PDHP offerings.

•Maintain a clean workstation and fitness floor area.

•Monitor the fitness floor, track and fitness studio areas for safety and security.

•Regularly communicate with Park Fitness managers, supervisors and building engineer regarding member-related projects, concerns, or information relative to the coordination and maintenance of all facility operations.

•Possess and demonstrate basic knowledge and understanding of facility equipment and fitness area.

•Confidently administer basic first aid, accident and incident reports and Emergency Action Plan in compliance to the Park District policies.

•Maintain CPR certification.

•Enforce facility policies and etiquette.

•Work with minimal supervision.

•Perform other duties as assigned.

Qualifications

Education and Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Required Experience/Skills/Abilities:

•Must have an engaging and dynamic personality.

•Passion to help others make quality decisions in membership options to maximize their fitness experience and needs.

•Excellent problem-solving skills, empathy, and good judgement.

•Must be able to stand and walk moderate distances and remain in stationary positions for long periods.

•Employee is occasionally required to bend and lift items up to 30lbs.

•Must be punctual and show good inter-personal and communication skills.

•Must be flexible and workdays/times that fit with staffing needs including opening, closing and weekend shifts.

•Ability to handle emergency situations.

•Ability to lift more than 20lbs.

Certificates, Licenses, Registrations: American Red Cross CPR/AED certification

Wage Range: $15.50-$16.00 per hour

Classification: Part-Time, non-exempt 

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; bend; twist; squat; use hands to finger, handle, grasp, manipulate or feel; reach, push or pull with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk, see, and hear. The employee must frequently lift and/or move up to 25 pounds and be able to lift other various weights as needed. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions: While performing the duties of this job, the employee may be exposed to cool to warm temperatures with some slightly disagreeable features. The noise level in the work environment is moderate to loud.

Benefits:

•    Health & Fitness Membership

•    Outdoor Pool Membership and Seasonal Beach Access

•    Program and Facility Discounts on a variety of recreational activities including Golf and Raquet Sports.

The Park District of Highland Park is an Equal Opportunity Employer

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