Supervisor - Customer Service

6 days ago


Easton, Pennsylvania, United States Qlarant Full time

Qlarant is a not-for-profit corporation that partners with public and private sectors to create high quality, safe, and efficient delivery of health care and human services programs. We have multiple lines of business including population health, utilization review, managed care organization quality review, and quality assurance for programs serving individuals with developmental disabilities. Qlarant is also a national leader in fighting fraud, waste and abuse for large organizations across the country. In addition, our Foundation provides grant opportunities to those with programs for underserved communities.

Best People, Best Solutions, Best Results

Job Summary:

Supports management in responding to customer needs. Manages the call center team and coordinates workload assignments. Fills-in for junior staff, when needed.

Essential Functions:

Provides information to investigative and medical staff. Evaluates the facts of a complaint and researches additional information as necessary.Compiles findings and determines if appropriate for presentation to team. Assists in preparing weekly and monthly reports of all customer service activities.Reviews workload and conducts quality assessment of employee's work. Ensures all workload is ISO compliant.Reviews and assists with writing call center processes/procedures. Prepares weekly and monthly reports of all customer service activities.Analyzes call center data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.Provides training and technical advice to team members.Monitors call center statistics and advises team of call volumes and data trends.Participates in internal/external committees.Recommends and implements quality control measures to ensure that calls meet established standards for customer service, accuracy, and compliance.Manages team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.

Level of Supervision Received:
Drives work independently and escalates questions and issues, as needed

Education (can be substituted for experience):
Minimum Bachelor's Degree required

Work Experience (can be substituted for education):
5 - 7 years of experience required; years preferred

Qlarant is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.



  • Easton, Pennsylvania, United States St. Joe Petroleum - Fastgas Full time

    Job Details Job Location: Fastgas PV - Easton, MO 64443If you're craving a change from the ordinary store clerk job, if you want to work for a company that cares about their employees, if you're looking for a place with advancement opportunities, then a position at Fastgas is what you've been looking for.Qualities we look for in members of our teamThe three...


  • Easton, Pennsylvania, United States Mr. Handyman Full time $12 - $15

    Replies within 24 hoursWe are seeking a part time friendly and outgoing business professional for our very fast-paced office environment. This position is designed for someone with little or no industry experience to join our team and to begin a lasting, upwardly-mobile career with a stable and growing company.  This part time position is front office work...


  • Easton, Pennsylvania, United States Clean Harbors External Career Site Full time

    Clean Harbors is now hiring a full-time Supervisor Branch Operations Support out of Easton, IL.WORK ENVIRONMENT: Transportation and logistics setting – managing OTR (Over-the-Road) drivers and fleet operations across the United States.POSITION LOCATED IN: Easton, IL &  Bluff CityPLEASE READ ALL KEY RESPONSIBILITIES - YOU MAY BE A GREAT FITMUST BE ABLE TO...


  • Easton, Pennsylvania, United States Planet Fitness Full time

    Job Details Job Location: L195 Easton - Easton, MD 21601Part- Time: Starting at $15.00 per hour.Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. At National Fitness Partners, we don't just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we...


  • Easton, Pennsylvania, United States COFREIGHT INC Full time

    *** 1ST & 2ND SHIFT AVAILABLE ***About Us:Unis accelerates logistics success with our Transportation Management System that offers unparalleled control, visibility, and adaptability. Unis strives in elevating our employees and operations toward new heights of excellence. As client's partner with us, we focus on more than just a business relationship; it's an...


  • Easton, Pennsylvania, United States Centene Corporation Full time $68,700 - $123,700

    You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility. ***POSITION IS REMOTE LEADING ACCREDITATION TEAM******IDEAL CANDIDATE...


  • Easton, Pennsylvania, United States PrimeCare Medical, Inc. Full time

    Prime Care Medical is currently looking for a Registered Nurse (RN) to work as the Health Service Administrator (HSA) in the medical department at the Northampton County Prison located in Easton, Pa. In this role the HSA is the designated health authority whose responsibility is administratively overseeing the health care delivery system at the local...


  • Easton, Pennsylvania, United States Mass General Brigham Full time $18 - $25

    Site: Cooley Dickinson Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that...

  • Production Supervisor

    2 weeks ago


    Easton, Pennsylvania, United States Nordson Corporation Full time

    Nordson Medical, a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.Summary of the roleAs a member of our team, you...


  • Easton, Pennsylvania, United States Acts Retirement-Life Communities Full time

    OverviewJoin our team and grow with us both professionally and personallyNext day pay: Work today, get paid tomorrow with our PayActiv benefitWe strongly believe in providing our team members with great benefits, such as tuition reimbursement, commuter benefits, scholarship awards, professional development programs, university partnerships, referral and...