Clerk V Enrollment Center

Location: Boston, MA Category: Full Time Staff Posted On: Tue Nov Job Description:

Title: Clerk V Enrollment Center

Unit: AFSME

Department: Enrollment

Reports To: Assistant Director of Admissions

Schedule:

M-F 9:00-5:00p

Date: November 2025

Clerk V will provide front line administrative support for all the registration and admissions functions of the Enrollment Center. She/he will provide excellent customer service to the public, prospective students, matriculated students, College faculty, College staff and College administrators.

• Processes admissions on-line and paper admissions applications and transcripts daily, and during open registration periods
• Answers and screens telephone calls, providing routine information regarding the registration and admission processes, capturing contact information from inquiring students for follow up, and directing calls to appropriate Enrollment Center staff.
• Prepares and generates correspondence to inquiring, prospective, new, and continuing students
• Provides accurate information to students and visitors about college programs. Directs walk-ins to appropriate Enrollment Center staff member and/or to other College departments.
• Generate letters to prospective students and then maintain regular letter flow to students.
• Files materials such as correspondence, educational documents, reports, applications, etc. in accordance with the prescribed procedures.
• Receives and distributes incoming mail, memoranda, packages, etc. to appropriate individuals.
• Maintains tracking system for all new student inquiries utilizing Jenzabar.
• Operates standard and specialized office machines and equipment.
• Maintains files for applicants and students.
• Scanning documents for document imaging and retrieval processes.
• Covers the Enrollment Center counter providing excellent customer service
• Schedules students for information sessions, campus tours, new student orientations, recruitment activities, and special events and assist with the preparation for and delivery of these events including preparation of packages of materials and literature mailed in advance of or distributed at these events;
• Performs other duties as related to the clerk series and classification

Job Requirements:

• Applicants must have at least (A) four years of full-time, or equivalent part-time
• Experience in office work, of which (B) at least one year must have been in a supervisory or administrative capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Additional Information:

Salary Compensation: Based on the AFSCME CBA

Employees of Roxbury Community College are considered employees of the Commonwealth of Massachusetts and receive benefits that include:

• High quality and affordable health insurance through the Commonwealth's Group Insurance Commission (GIC)
• Reasonable Dental and Vision Plans
• Flexible Medical Spending Account and Dependent Care Assistance Account
• Low cost basic and optional life insurance
• Retirement Savings: State Employees' Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b).
• 12 paid holidays per year and competitive Sick, Vacation, and Personal Time
• Tuition Benefit for employees and dependents at state colleges and universities
• Short-Term Disability and Extended Illness program participation options
• Professional Development and Continuing Education opportunities
• Qualified Employer for Public Service Student Loan Forgiveness Program
• Cell Phone Bill Discounts with Verizon and T-Mobile Cell Phone Carriers
• Access to the Commonwealth's Mass4You, employee assistance program
• Free employee parking on the Roxbury Campus
• Public Transportation is available to the College via the MBTA Orange Line Roxbury Crossing Station & connecting bus stops, an eight-minute walk to the campus.

Location: Roxbury campus

Unit Status: AFSCME

Hours: 37.5

Expected Start Date: January 2026