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Client Enablement Manager

2 weeks ago

Indianapolis, Indiana, United States ComplyAuto Full time $60,000 - $90,000 per year

ComplyAuto is a RegTech company offering cloud-based software that helps companies enhance their compliance and security capabilities while becoming more efficient and cost-effective. ComplyAuto manages and automates compliance decisions, performing tasks that would normally require manually-intensive processes and human intelligence.

ComplyAuto began as a privacy compliance company for automotive dealers, but has quickly expanded into other verticals and compliance areas including cybersecurity, EHS (environmental, health, and safety), and legal compliance.

If you're a motivated Client Enablement Manager who is eager to contribute to a variety of projects while enjoying an array of exceptional benefits, we are excited to review your application

Salary Range: Base salary range of $65,000 to $75,000, with the potential to earn up to an additional $25,000 in bonuses.

Travel: This position also requires travel up to 20%, providing the opportunity to engage directly with clients and partners outside the employee's home office. Hours will vary on traveling days based on need. Travel will include driving and airfare.

Benefits:

  • 401(k) $1 to $ 1 match up to 5%
  • Medical, dental, and vision insurance; we pay 100% of premiums for employee and family
  • HSA contribution for qualifying plans
  • Unlimited Paid time off and 11 observed holidays
  • Full-time remote opportunity, equipment provided

Essential Duties & Responsibilities: The Client Enablement Manager (CEM) plays a pivotal role in educating customers at a technical level, demonstrating, and proving the value of ComplyAuto's software in addressing clients' cybersecurity and compliance needs. The CEM initiates and manages outbound communications with existing clients to promote and expand adoption of ComplyAuto's products and services. This role is central to driving product growth, enhancing client engagement, and achieving sales targets through effective communication and consultative guidance.

Success in this position is multifaceted, encompassing client prospecting and sales, satisfaction and retention, product adoption and expansion, client education and training, risk mitigation and compliance management, and deep industry expertise. To achieve these objectives, the CEM leads client onboarding sessions, conducts account audits, promotes products, delivers product demonstrations, and ensures consistent follow-up with customers. Work is reviewed by the Supervisor of Client Enablement for achievement of results.

  • Conduct a high volume of outbound calls and emails to existing clients.
  • Identify the correct employees and decision makers at the dealership level for each of our products or services and educate them on the corresponding products that meet their needs.
  • Set up and lead initial client meetings to discuss expanding adding ComplyAuto products
  • Accurately record call outcomes, client information, and sales data in our CRM Hubspot
  • Stay informed about the features, benefits, and pricing of our products/services to answer client inquiries effectively.
  • Deliver product demonstrations and drive technical pre-sale presentations tailored to client needs.
  • Collaborate with sales to understand customer goals and challenges.
  • Articulate product capabilities, limitations, and use cases to prospects.
  • Explain standard use case scenarios for the product features effectively.
  • Understand and follow typical sales strategies, such as deal stages and how deals are closed.
  • Contribute to the sales process by identifying customer pain points and how the software can address and alleviate them for the customer.
  • Effectively translate customer needs into product solutions.
  • Demonstrate the long-term value of ComplyAuto products to clients.
  • Manage client accounts requiring regular check-in meetings, emails, phone calls, virtual meetings, occasional in person meetings, and formal business reviews.
  • Aim for a 9/10 or higher satisfaction rate on customer surveys.
  • Maintain continuity of contact with clients onboarded and a regular cadence of touch bases with clients to prevent loss of connection.
  • Motivate clients to fully leverage the software's features and capabilities.
  • Guide clients towards adopting new functionalities as they become available.
  • Introduce new products to existing clients in line with ComplyAuto's releases.
  • Meet or exceed product mention goals as specified by the Client Success leadership.
  • Facilitate customer onboarding as per the guidelines set by the Client Success leadership.
  • Maintain an 85% average compliance score among all managed accounts.
  • Organize quarterly meetings for ongoing education on our product suite.
  • Travel to provide tailored, in-person training sessions or product demonstrations, ensuring a deeper understanding and engagement with our product.
  • Support clients in mitigating cybersecurity risks and ensuring continuous compliance with relevant standards and regulations.
  • Proactively monitor customer account usage to identify potential vulnerabilities.
  • Encourage the adoption of comprehensive security solutions like Sophos and Duo.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree or associates degree in any field; 3 years of customer service experience and 1+ year of technical pre-sales or technical consulting experience and/or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

  • Proven ability to deliver effective and efficient software product demonstrations and technical presentations to address client needs, provide accurate information with confidence and conviction, along with providing verbal and written instructions, guidance and interpretation of software program data and reports.
  • Proven ability to build and maintain long-term mutually beneficial relationships with customers.
  • Demonstrated experience providing effective education, training and/or transferring product or service knowledge to end users.
  • 1- 2 years prior experience selling Saas to automotive dealers preferred
  • Strong experience with HubSpot CRM preferred.
  • Ability to meet regular attendance expectations and meet tight deliverables deadlines
  • Excellent interpersonal skills with ability to establish and maintain effective working relationships and successfully interact with people at all management and support levels, within and outside the organization.
  • Exceptional communication skills both written and verbal with the ability to influence stakeholders.
  • Proven ability to manage multiple accounts while maintaining attention to detail.

  • Ability to work independently and as part of a team in a fast-paced environment.

  • Proven ability to consistently perform duties with integrity, effectiveness, efficiency, and at the highest level of professionalism.

  • Demonstrated experience in Sales, Client Success or Account Management roles preferred
  • Ability to work effectively and efficiently remotely and travel up to 20% to clients for in-person meetings to strengthen relationships and address their needs effectively.
  • Valid driver's license and clean motor vehicle record.
  • Must be available for variable hours, dependent on the schedule of Demos.

Applicants must be authorized to work in the United States and able to provide proof of work authorization within three days of start date. We are unable to sponsor or take over sponsorship of employment visas at this time.

This is a fully remote opportunity, but candidates must reside within the Continental United States. Please note that we are not accepting applications from candidates residing in California, Hawaii, and Alaska for this position.

ComplyAuto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, age, religion, sexual orientation, national origin, disability, gender identity, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws.

ComplyAuto is an equal opportunity employer. We participate in the E-Verify program. Background check required.