Senior Claims Analyst

About the Team

DoorDash's Risk & Insurance team protects and strengthens our business by managing corporate insurance programs and mitigating risk across the organization. We operate at the intersection of risk, safety, and innovation to support business growth.

About the Role

As a Senior Claims Analyst you'll support claim management initiatives, ensuring our insurance programs align with business growth. You'll assess and mitigate claim handling risks, optimize our risk portfolio, and collaborate cross-functionally to drive compliance and resilience. This role is remote-friendly within the U.S., with a preference for candidates near a DoorDash hub office, reporting to the Senior Manager, Claims Management.

You're excited about this opportunity because you will…

• Enhance Organizational Resilience – Develop and implement QA frameworks, conduct claim audits, and perform operational assessments to drive quality, compliance, and efficiency across the insurance portfolio. Analyze claims data and KPIs to generate insights, benchmark performance, and identify opportunities for improvement.
• Make a Real Impact – Influence and support DoorDash's claims strategy by aligning initiatives with business priorities and risk objectives.
• Tackle Complex Challenges – Lead efforts to reduce claim costs through claims initiatives to improve outcomes, and enhance the customer, Dasher, and merchant experience.
• Drive Continuous Improvement – Present findings and recommendations to senior leadership to shape policies, processes, and partnerships that impact DoorDash commercial auto portfolio.
• Collaborate with Experts – Partner cross-functionally with Legal, FNOL, Actuarial, Engineering, and Operations teams to align claims initiatives with business strategy. Build and manage strong relationships with external insurance partners to ensure and develop on best-in-class claim handling.
• Shape Claim Strategy – Act as an internal advocate for claims-related priorities, ensuring stakeholders have the insights needed for informed decision-making.

We're excited about you because you have…

• Education & Certifications: Bachelor's degree in Risk Management, Finance, Business Administration, or a related field. Professional certifications like ARM or CPCU are a plus.
• Experience: 5+ years of experience in claims management, risk strategy, insurance consulting, or a related field. Proven track record of influencing claims strategy and driving measurable results.
• Industry Knowledge - Deep understanding of claims processes, litigation prevention and management, SIU practices, and insurance program structures. Experience collaborating across legal, actuarial, engineering, and operational functions.
• Analytical Skills - Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Communication & influence - Strong communication and relationship management skills, with the ability to influence internal stakeholders and external partners. Passion for innovation, operational excellence, and continuous improvement.

Applications for this position are accepted on an ongoing basis

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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