Senior Director of Support Service Programs

About the organization: Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco's homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

Salary: $125,000 - $135,000

Reports to: Chief Programs Officer

Location: 37 Grove Street, San Francisco. Fully on-site (not hybrid or remote).

Organizational Core Competencies: Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

The Opportunity:
Are you a dedicated, supportive, systems-minded leader passionate about helping homeless and at-risk families? Compass Family Services is seeking a Senior Director of Support Service Programs to guide program teams and support staff working across our wraparound service programs. You'll supervise Program Directors, help coordinate strategy and collaboration across all Compass teams, and work closely with our funders and partners to shape programs and policy.

Specific responsibilities include:

• Ensure that programs provide highly effective, trauma-informed services that enable families to move from homelessness to stability.
• Identify opportunities for programs to streamline and align services.
• Provide direct supervision and ongoing on-the-ground support to the Program Directors of Compass' wraparound service programs. Support in the delivery of program services, staff supervision and professional development.
• Represent Compass' family support programs externally in the community. Partner with Compass' Public Policy + External Affairs team to identify opportunities for advocacy.
• Build strong relationships with funders. Ensure that contractual obligations are met or exceeded, that funds are spent effectively, and that outcomes are conveyed successfully. Work with the Development team to identify and apply for additional funding to expand and improve our work.
• Work with the Impact + Learning team to use data to inform our housing efforts, diving deeply into what's working, what's not, and how staff across the agency can better target our efforts to improve family outcomes.
• Collaborate with Compass Behavioral Health Services to ensure that services are delivered from a trauma-informed perspective and that all staff receive robust clinical training and support.
• Work with the Director of Diversity, Equity, Inclusion and Belonging to ensure that services are imbued with an inclusive, equitable and anti-racist perspective.
• Connect with and support Compass families. Step in when appropriate to provide crisis intervention and provide support in challenging situations.

The Candidate:
We seek an experienced leader capable of overseeing program components, ensuring optimal service provision, and driving impactful outcomes. Ideal candidates will possess a track record in managerial roles within social work or related fields, demonstrating exceptional leadership, communication, and problem-solving skills.

Specific qualifications:

• At least 5 years of experience in staff supervision, including direct and indirect reports. Demonstrated ability to effectively lead, coach, and mentor.
• At least 5 years of experience developing and managing complex nonprofit programs.
• Deep understanding and experience with direct service programs for homeless or at-risk families. Experience with workforce development, family resource center, childcare placement, behavioral health, and/or permanent supportive housing programs preferred.
• Experience overseeing contracts, managing budgets, and maintaining relationships with funders.
• Strong communication, advocacy, organizational, and interpersonal skills.
• Experience supporting individuals in crisis and with trauma-informed care.
• Deep commitment to and demonstrated success discussing, integrating, and promoting diversity, equity, inclusion and belonging throughout a complex and dynamic organization.
• Degree in social work, non-profit administration/management or related field encouraged but not required, or a combination of equivalent educational and lived experience.
• Proficiency in Microsoft Office required; Salesforce experience a plus.
• Bilingual Spanish a plus.
• Candidates with a clinical degree (MSW, MFT or similar) strongly preferred.
• Candidates with clinical licensure (LCSW, LMFT or similar) given especially strong consideration.

Compensation and Benefits:

• Salary range: $125, ,000 per year.
• Paid time off: 4 weeks of vacation in your first year, 5 in your second. Also paid holidays, sick time, family leave, and time off for education.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.

To Apply:

Please apply through our online application. No phone calls, please.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.

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