IDD Services Coordinator III

Primary Responsibilities: Performs highly complex (senior-level) case management work in fast-paced environment to meet the needs of individuals with intellectual and developmental disabilities; Work involves reviewing and tracking case management activities, and assisting in developing program goals, objectives, and procedures; Assigns and/or supervises the work of others; Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Tasks Performed: Oversees the development and implementation of clients' service and treatment plans; Provides technical assistance to other staff members; Reviews clients referred to case management and tracks progress through the case management intake and screening process; Participates in the quality assurance and utilization review processes for case management to ensure quality services; Reviews all case documentation for accuracy and timely submission; Prepares reports on service provider and program activities; Identifies problem areas, service gaps, and areas that are barriers to services for clients; Develops, presents, and conducts presentations and orientations; Documents case records, and prepares and reviews reports and evaluations; Performs contract monitoring activities for the unit; Coordinates the development and implementation of clients' service and treatment plans; Coordinates transition planning to ensure continuity of  care and management of risk factors; Assists in the development of policies and procedures; Assists with program monitoring and evaluation, including production targets and performance metrics; Assists with intraagency or interagency services coordination and referral problems; Assigns and/or supervises the work of others; Conducts performance reviews; Make recommendations regarding hiring, promotion, and termination decisions; Disseminates information to the team and forwards information to the manager in a timely manner; Works closely with team members to resolve customer problems; Develops the team to ensure their consistent delivery of required performance measures.

Essential Functions: Prefer knowledge of Intellectual and Developmental Disabilities, Autism, Related Conditions Servicers and funding sources; Knowledge of community resources, of case management delivery systems, principles, objectives, standards, methods, and of program policies and procedures; Skill in overseeing, developing, implementing, and monitoring service and treatment plans; Ability to assess clients' needs, to oversee and coordinate clients' services, to monitor program effectiveness, to communicate effectively, and to assign and/or supervise the work of others; To train others; Knowledge of rehabilitation programs for individuals with developmental disabilities; Skills in the use of a computer and applicable software; Ability to prepare and maintain records; Extensive travel within Bexar County required; Must have reliable transportation; Ability to lift 10 – 15 pounds is required; Adequate health and physical mobility to get up and down off the floors as required First/CPR provision and application of SAMA techniques; Perform other job related duties as assigned.

Desired Degree/Job Experience: Two (2) years' experience in case management or social services work; Graduation from an accredited four-year college or university with a bachelor's or advanced degree, or an associate degree with major coursework in social, behavioral, human services, or health- related field, or a high school diploma or GED and two years of paid or unpaid experience with individuals with intellectual or developmental disabilities is required, as defined in Texas Administrative Code, Title 26, and Rule 331.17; Prefer ability to meet specific requirements of Title 42, CFR, Section ; Prefer bachelor's or advanced degree and two (2) years' experience working with Individuals with intellectual and developmental disabilities; Prefer bilingual fluency in both English and Spanish.