Front Desk Associate

2 days ago

Williamsburg, Virginia, United States Williamsburg Winery Full time
Job Title: Front Desk Associate

Location: The Wedmore Place Hotel – Williamsburg Winery
Reports To: Hotel Manager

Position Summary

The Front Desk Associate at The Wedmore Place, a 28-room boutique hotel located on the grounds of The Williamsburg Winery, is the first point of contact for our guests and plays a vital role in ensuring an exceptional stay from arrival to departure. This position requires professionalism, strong attention to detail, and a passion for hospitality.

The ideal candidate is warm, organized, and confident in multitasking — seamlessly balancing guest interaction, administrative duties, and coordination with the housekeeping and winery teams.

Key ResponsibilitiesGuest Services & Check-In/Out

  • Greet all guests with genuine hospitality and professionalism.

  • Manage the check-in and check-out process efficiently, ensuring accuracy in guest information, billing, and reservations.

  • Provide guests with property and area information, including hotel amenities, winery offerings, and local attractions.

  • Anticipate guest needs and respond promptly to inquiries or service requests.

  • Maintain an inviting and professional front desk and lobby area at all times.

Reservations & Administrative Duties

  • Use booking software to manage room reservations, availability, and guest records.

  • Handle guest communications through phone calls, in-person visits, and email.

  • Coordinate guest reservations for the Gabriel Archer Tavern, wine tours, tastings, and other on-site experiences.

  • Process payments, reconcile daily transactions, and maintain accurate reports.

  • Monitor emails and respond in a timely, professional manner.

Property & Housekeeping Coordination

  • Communicate daily with the housekeeping team to ensure room readiness, cleanliness, and attention to detail.

  • Conduct occasional inspections of guest rooms and public spaces to ensure standards are met.

  • Assist with light tidying of the lobby, breakfast room, and common areas to maintain a clean, welcoming environment.

  • Report maintenance or facility issues promptly to management.

Qualifications

  • Previous hotel or front desk experience preferred (hospitality or boutique property experience a plus).

  • Proficient with booking and POS systems (experience with Cloudbeds, ResNexus, or similar preferred).

  • Excellent communication and interpersonal skills.

  • Strong multitasking and organizational abilities in a fast-paced environment.

  • Professional appearance and demeanor.

  • Ability to work flexible shifts including weekends and holidays.

Schedule

  • Shifts may include morning, afternoon, evening, and weekend coverage.

  • Part-time and full-time positions available based on business needs.

Perks

  • Employee discounts on hotel stays, winery experiences, and dining.

  • Beautiful work environment within the Wessex Hundred estate.

  • Opportunities for advancement within The Williamsburg Winery hospitality group.

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