Resident Success Manager

Overview

Resident Success Managers ensure the compliance and impact of Glick Resident Success initiatives, including resident services, the resident success centers and supporting vulnerable populations.  

Responsibilities

The individual must be able to perform the following tasks:

Strategic Leadership

Promote growth, professional development, and creativity among onsite team members.Work closely with the director of resident success to assess resident needs and offer support to team members across different regions and property types.Provide leadership support to the Resident Success Center team, to ensure goals around operational and programmatic excellence are met.Contribute annually to the assessment and goal development of strategies relating to Glick Housing Foundation owned, family properties.Develop and implement programming strategies to serve residents at all Glick properties.

Program Assessment & Quality

Ensure compliance with both HUD and Glick Housing Foundation requirements.Maintain all deadlines and communication associated with HUD and the Glick Housing Foundation.Maintain up to date knowledge on AASC online and/or Family Metrics as well as best practices related to resident services.Attend annual trainings related to service coordination and resident services.Collaborate to develop and implement an evaluation system that measures to what extent Glick is supporting resident success.Conduct regional site visits and monitoring annually.Develop and implement programming strategies to serve residents at all Glick properties.Maintain up to date knowledge on community best practices related to service coordination, and family self-sufficiency.Develop a system to regularly communicate resident success related impact internally, at the property level and to external stakeholders.Work with service coordinators and the resident success team to create best practices around program delivery, resident coaching, effective program management and development.Assess, synthesize, and share best practices related to Resident Success strategies on an ongoing basis.Continuously improve processes with the goal of gaining insight into program fidelity, best practices, and program performance.Coordinate with the director of resident success to develop and manage annual service coordinator budgets.Coordinate with the director of resident success to measure and expand initiatives under the resident success umbrella.Contribute annually to the assessment and goal development of strategies relating to resident success.Maintain positive relationships with external partners and stakeholders.

Service Coordinator Training and Support

Oversee new service coordinator onboarding, including start up programs and new acquisitions.Offer ongoing support and field inquiries from service coordinators and other site level team members related to program development or implementation.Identify and manage service coordinator mentors.Work with property management to provide coaching to service coordinators and other team members on resident success strategies.Facilitate monthly peer convenings and ongoing trainings – both virtually and in person across regions.Qualifications

Minimum of a bachelor's degree in a related field or equivalent experience required.Three or more years of applicable program development/management experience.Strong ability to communicate and facilitate effectively.Experience in grant writing and grant management.Ability to handle multiple tasks simultaneously and meet designated deadlines.Possesses a high degree of accuracy and attention to detail. Excellent organizational and workload prioritizing skills.Excellent verbal and written communication skills. Ability to write clearly with proper grammar, spelling, and punctuation.Must be able to read and comprehend the English language.Fluent in Spanish is a plus.Ability to organize, facilitate, and manage projects and meetings in an efficient and effective manner.Proficiency with basic office equipment and extensive knowledge of MS Office products is required. Experience working on the Internet and with integrated database software is also required.Ability to work evenings and weekends as necessary.Ability to travel between multiple office locations and attend off premise events, such as community events and meetings. Must have and maintain a valid Driver's License in the state of residence.

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