Dispatcher/Customer Service Rep

15 hours ago

Sarasota, Florida, United States Compass Marine Services Full time

Job Title: On-Water Marine Assistance Dispatch Representative

Shifts Available:

1. Wed-Sun 7a-3p

2. Fri-Tues 3p-11p

Job Function: Compass Marine Services, Inc is looking for a multi-talented professional who is skilled in both customer service and dispatching. The primary function of this role is to respond to distress calls on the water by dispatching marine towers (think AAA for the water), and perform other call center services for marine industry partners.

______________________________________________________________________

Marine Dispatcher/CSR Duties and Responsibilities:

  • Receive inbound distress calls and coordinate on-water towing services for Company's clients.
  • Locate clients based on coordinates or geographical location by utilizing Company's mapping system and cell phone geolocating software.
  • Analyze situations accurately and adopt an effective course of action.
  • Maintain constant communication with vendors and customers during a customer disablement.
  • Maintain and update national database of tow vendors, marinas, and authorities.
  • Enter accurate vendor and customer information into call logs and insurance database.
  • Enter new customers into management system
  • Be punctual and reliable by maintaining regular attendance.
  • Flexible to work different shifts when needed.
  • Stay composed in stressful situations
  • Handle multiple phone calls at a time.
  • Attend monthly staff meetings.
  • Perform other duties as assigned.

_________________________________________________________________________

Marine Dispatcher/CSR Knowledge and Abilities:

  • A good understanding of US geography
  • Ability to act quickly and assess complex situations
  • Interpersonal skills using tact, patience and courtesy
  • Understand and follow oral and written directions
  • Type at an accurate rate of speed
  • Comfortable with computer web-based programs
  • Work cooperatively with others
  • General understanding of boats and boating a plus

Dispatcher Education and Experience

  • High School Diploma or GED.
  • One year of Dispatching or Customer Service Experience.

Job Type: Full-time

Pay: $ $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Application Question(s):

  • What makes you an ideal candidate for this role?

Education:

  • High school or equivalent (Required)

Experience:

  • Dispatching: 1 year (Required)
  • Customer service: 2 years (Required)
  • Microsoft Office: 2 years (Required)

Ability to Commute:

  • Sarasota, FL Required)

Work Location: In person

  • Dispatcher

    14 hours ago

    Sarasota, Florida, United States SRS Distribution Inc. Full time

    Position SummaryThe primary function of a Dispatcher is to direct and coordinate the ordering and delivery of materials to customers in the day-to-day operations. The Dispatcher adheres to and promotes corporate policies and manages the general use of equipment, trucks, delivery personnel, and materials. This employee directs all activities that concern...

  • Registration Rep Lead

    2 weeks ago

    Sarasota, Florida, United States Sarasota Memorial Hospital Full time

    Job Summary:The Registration Rep Lead is responsible for assisting the patient through the pre-registration process to ensure outpatient procedures are screened based on assigned payors, missing or incomplete information is obtained, and insurance eligibility is verified while assisting the patient obtain pre-certifications, referrals, and authorization for...

  • Registration Rep Specialist

    6 days ago

    Sarasota, Florida, United States Sarasota Memorial Health Care System Full time

    DepartmentPatient Access_Sarasota Job Summary The Registration Rep Specialist is responsible for assisting the patient through the pre-registration process to ensure outpatient procedures are screened based on assigned payors, missing or incomplete information is obtained, and insurance eligibility is verified while assisting the patient obtain...

  • Customer Service Representative

    2 weeks ago

    Sarasota, Florida, United States U-Haul Full time

    Location:4861 S Tamiami Trl, Sarasota, Florida 34231 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative- Full Time

    1 week ago

    Sarasota, Florida, United States Bone Dry Roofing Full time

    Do you naturally enjoy interacting with others? Do you genuinely get a good feeling after helping someone? Do friends call you when they need a good listener? Are you likely to help give directions to someone who looks lost? If this sounds like you, then we want you as part of our first-class Customer Care TeamWe are seeking a Customer Service Representative...

  • Support Service Rep II

    1 week ago

    Sarasota, Florida, United States Sarasota Memorial Health Care System Full time

    Job Summary Performs collection functions for First Physician Group. Reviews charges and verifies appropriate usage of modifiers, CPT-4, ICD-9 and ICD-10 code ensure appropriate reimbursement. Analyzes and corrects claims to ensure accurate and timely claims submission. Sets up account for Client Services and collects past due balances. Responsible for...

  • Outpatient Service Rep III PRN

    1 week ago

    Sarasota, Florida, United States Sarasota Memorial Health Care System Full time

    DepartmentRegistration_CKA Job SummaryGreets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization's mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as...

  • Outpatient Service Rep III PRN

    7 days ago

    Sarasota, Florida, United States Sarasota Memorial Health Care System Full time

    DepartmentRegistration_WMP Job Summary Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization's mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as...

  • Service Express

    2 weeks ago

    Sarasota, Florida, United States The Westin Sarasota Full time

    Job Details Job Location: The Westin Sarasota - Sarasota, FL 34236 Position Type: Full-Time/Part-Time Salary Range: $ $15.50 Hourly Job Shift: Any Job Category: Hospitality - HotelPosition Summary: Answers and directs incoming calls from inside and outside the hotel. Take Room Service orders.  Identifies all guest needs and handles their requests. ...

  • Customer Service Representative

    1 week ago

    Sarasota, Florida, United States Circle K Full time

    Store : 8415 Honore Ave, Sarasota, Florida 34238Shift AvailabilityFlexible AvailabilityJob TypeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...