Current jobs related to Pet Support Center Specialist - Kansas City, Missouri - Kansas City Pet Project
-
Pet Support Center Specialist
4 hours ago
Kansas City, Missouri, United States Kansas City Pet Project Full timePosition: Pet Support Center Specialist - Full-TimeDepartment: Pet Support CenterReports to: Pet Support Center SupervisorCategory: Full-time; non-exemptCompensation: $17-18/hourSchedule: 5 days/week, including both weekend days, Th/Fri/Sat/Sun/Mon, 9:30am-6:30pm Commitment: Pet Support Specialists are on the front lines providing excellent customer service...
-
Pet Support Center Specialist
2 hours ago
Kansas City, Missouri, United States Kansas City Pet Project Full timePosition: Pet Support Center Specialist - Full-TimeDepartment: Pet Support Center Reports to: Pet Support Center SupervisorCategory: Full-time; non-exemptCompensation: $17-18/hourSchedule: 5 days/week, including both weekend days, Th/Fri/Sat/Sun/Mon, 9:30am-6:30pmCommitment: Pet Support Specialists are on the front lines providing excellent...
-
Part-time Pet Shelter Advocate
4 hours ago
Kansas City, Missouri, United States Rose Brooks Center Full timePart-time Pet Shelter AdvocateKansas City, MO. Rose Brooks Center, a nonprofit domestic violence agency, is currently seeking a part-time Part-time Pet Shelter Advocate.The Pet Shelter Advocate is responsible for the daily operations of the pet shelter facility and related pet advocacy services for families residing in Rose Brooks Center's emergency shelter....
-
Canine Specialist
6 hours ago
Kansas City, Missouri, United States Kansas City Pet Project Full timePosition: Canine SpecialistDepartment: Canine OperationsReports to: Manager of Canine CareCategory: Non-exempt; $17/hourSupervises: Volunteers supporting the departmentSchedule: 4 ten hour shifts including one weekend day Job Purpose:The Canine Specialist at KC Pet Project is responsible for the wellness care of canines at the shelter including the...
-
Quality Specialist RN
4 hours ago
Kansas City, Missouri, United States Research Medical Center Full timeIntroductionAre you looking for a place to deliver excellent care patients deserve? At Research Medical Center we support our colleagues in their positions. Join our Team as a Quality Specialist RN and access programs to assist with every stage of your career.BenefitsResearch Medical Center, offers a total rewards package that supports the health, life,...
-
Bilingual Customer Service Specialist
5 hours ago
Kansas City, Missouri, United States Pet Resource Center of Kansas City Full time $15 - $16The Bilingual Customer Service Specialist plays a key role in supporting hundreds of families every week by providing compassionate, accurate, and efficient service. This role is responsible for assisting clients with information about PRC services, answering inquiries, resolving concerns, scheduling appointments, and ensuring a positive experience for every...
-
Community Support Specialist
4 hours ago
Kansas City, Missouri, United States REDISCOVER Full timeJob Details Job Location: South - Kansas City, MO 64134 Position Type: Full Time Education Level: Bachelor's Degree Travel Percentage: Road Warrior Job Shift: 1st Shift Job Category: Nonprofit - Social ServicesReDiscover is seeking Community Support Specialists to add to programs throughout the Kansas City areaWHO WE AREReDiscover has been known for over...
-
Community Support Specialist
5 hours ago
Kansas City, Missouri, United States Rediscover Full timeDescriptionMake a Difference as a Community Support Specialist with ReDiscoverJoin ReDiscover's CPRC Program as part of our Psycho Social Rehabilitation team and be part of a mission-driven organization that's been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we're...
-
Pediatric Support Specialist
5 hours ago
Kansas City, Missouri, United States SWOPE HEALTH Full timeAs the Pediatric Support Specialist for Swope Health, you will be apart of a team of care givers that provide care for the families in your community that need it the most. The Pediatric Support Specialist provides a variety of direct services to Pediatrics clients designed to maintain the client in the community. You play a vital role in helping chidden and...
-
CDD ~ Program Specialist
5 hours ago
Kansas City, Missouri, United States Center for Developmentally Disabled Full timeJoin Our Team as a Program SpecialistKansas City Metro | Exempt | $61,000/year + Full BenefitsIf you're a strong leader who values advocacy, quality, and person-centered support, this opportunity is for you. Join Center for Developmentally Disabled (CDD) — a nonprofit serving Kansas City for over 50 years — as a Program Specialist, ensuring high-quality...
Pet Support Center Specialist
15 hours ago
Position: Pet Support Center Specialist - Part-Time
Department: Pet Support Center
Reports to: Pet Support Center Supervisor
Category: Part-time; non-exempt
Compensation: $17-18/hour (extra compensation for Bilingual: English/Spanish)
Schedule: 3 days/week, including a weekend day, 9:30am-6:30pm
Commitment: Pet Support Specialists are on the front lines providing excellent customer service and pet support services to Kansas City, Missouri, residents through our Pet Support Center which includes a Pet Helpline (200+ calls daily) and Pet Support Desk (shelter admissions). The Pet Support Center team partners with our community to achieve the best outcome for the pets and people we serve. Pet Support Specialists provide an empathetic and compassionate approach while assisting community members with a surrendered animal, admitting a found animal, helping an animal return home to an owner, or problem-solving ways to keep a pet in their home. Pet Support Specialists must be organized, appreciate attention to detail and data gathering, be a good listener, be open to challenging implicit bias, converse with people to understand their needs and/or concerns, and display problem-solving skills. Must be able to think on your feet, stay calm under pressure, and have a background in customer services or social services.
About the team: The Pet Support Center is an integral component of KC Pet Project's lifesaving mission to create a compassionate, safe community for pets and people. The Pet Support Center team works extensively with the public to provide services and help to keep pets in their homes by identifying barriers, assessing needs, providing consultation, support, and follow through. The Pet Support Center is a community-centered resource for pet owners, providing both support and services through our Pet Helpline (200+ calls daily) and Pet Support Desk (shelter admissions). Our Pet Support Center team members are passionate about helping people find or obtain the resources they need with kindness, without judgment, and with a true desire to help people first.
Duties and Daily Responsibilities:
- Responsible for being an exemplary role model in customer experience excellence. Make a good appearance, maintain a positive attitude, and deal tactfully and effectively with the public. Represent KC Pet Project in a professional, caring, and solution-oriented manner while embracing our "Solutions, Not Excuses" motto.
- Provide equitable and fair support to community members, actively remove barriers to pet ownership, and act as a good steward of limited resources.
- Gain support for KC Pet Project's lifesaving mission through soliciting donations, negotiating financial assistance, and assisting with client storytelling.
- Maintain an extensive knowledge of community resources, animal control ordinances, and appropriate standards of care to effectively help pet owners make informed decisions regarding their pet's identified needs with compassion, empathy, and a desire to help. Identify barriers and provide consultation, support, direct assistance, information, and follow through.
- Serve as an information and pet support service resource for pet owners and pet families, answer questions, requests, and inquiries thoroughly and promptly. Communicate clearly and effectively through varying channels of communication, including but not limited to, email, postal mail, phone conversations and face-to-face dialogue respectfully and compassionately. Act as a liaison to refer pet families to outside resources as needed.
- Process all daily paperwork, deposits, and other essential processes with accuracy and attention to detail. Maintain detailed and accurate records regarding animal history at KC Pet Project as well as pertinent owner information and communication records, state and city forms, kennel cards, and documents related to Animal Services Division operations and/or case management.
- Ensure appropriate standards of care are executed regarding scheduling animals for intake, vaccines, and pertinent medical tests, relaying medical or behavioral concerns to clinic staff, scheduling owner relinquishment appointments, helping a pet return home, conducting case management, and assisting with intake diversion practices.
- Adhere to all KC Pet Project organizational policies and procedures.
- Perform other duties as assigned.
Performance Factors and Necessary Skills:
- Able to lift up to 50 lbs. and withstand long periods of standing, bending, stooping, sitting, walking, reaching and kneeling. Must be able to handle and care for animals of all sizes and activity levels using fear-free handling techniques or be willing to learn the skills necessary.
- Resourceful with the desire to go above and beyond to help owners retain their pets or, if appropriate, create a plan for surrender that best assists the owner and the animal.
- Communication and Contact: Communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside of KCPP, display tact and above average communication and customer service skills. Must be able to maintain confidentiality and must be able to convey a positive and professional image to the public and employees.
- Attendance and Dependability: Must be able to report to work at the scheduled time; ensure the department is ready to open on time each day, can be depended on to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
Working Conditions:
Work is typically performed at the KC Campus for Animal Care. Potential exposure to zoonotic diseases, high noise levels, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching and animal handling and restraint in an animal shelter-type setting. Able to handle all sizes and activity levels of animals. Ability to navigate the emotional aspects of working in animal welfare.
Qualifications/Educational Background:
- High School Diploma or equivalent.
- At least two years of experience in a customer service/retail sales or social services position is required.
- Any combination of training and experience which demonstrates the knowledge and skills necessary for this position.
- Any animal welfare or shelter experience is preferred but not required.
- Possession of a valid driver's license and driving record acceptable to the KCPP insurance carrier.
- Ability to speak Spanish is preferred (extra compensation for bilingual).
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
2/24
