Customer Success Manager, Business Services

7 hours ago

Florida, United States RELX Full time

About The Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,

About The Team
Are you looking to join an industry-leading sales organization? Our Southeast National sales team is dedicated to partnering with organizations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.

About The Job
The Customer Success Manager (CSM) role works on an ongoing basis with our clients to drive the utilization of LexisNexis Risk Solutions products across various platforms to create positive business outcomes. The CSM is also responsible for identifying new cross-sell / up-sell opportunities within the existing client base.

You'll Be Responsible For

  • Engaging with clients post-implementation to address product performance inquiries and ensure ROI has been met.
  • Optimizing every client contact to assess additional client needs and uncover additional sales opportunities.
  • Preparing client correspondence per established communication plan and communicate regularly with clients, both proactively and on demand.
  • Resolving service delivery or quality problem issues raised by clients and working with internal teams to respond to these issues, including participating in problem resolution process with support teams. Ensuring appropriate resources remain focused on issue resolution; escalating roadblocks through management teams as needed.
  • Collaborating with the product team to further develop knowledge on particular solutions to enhance the client's experience with LexisNexis Risk Solutions.
  • Ensuring continuous improvement by identifying changes in performance, completing and documenting analysis and drive enhancements to production.

Qualifications

  • 3+ years of customer success or sales experience.
  • Bachelor's degree in Business, etc. or equivalent experience.
  • Experience working with customers in a variety of industries, such as financial services, fintech, and credit.
  • Consultative skills with the ability to collaborate and to explore options with customers.
  • Strong organizational and project management skills.
  • Excellent communication skills, both written and verbal.
  • Ability to work in a team environment, by soliciting input and feedback.

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