operation manager

OPERATION MANAGER

As the Operations Manager, you will be involved in key strategic projects across the business, working cross-functionally to implement solutions, troubleshoot problems and monitor the effectiveness of strategic initiatives. Directs the day-to-day warehouse operation and assists in the development of the warehouse supervisory personnel to support the client requirements toward obtaining optimum efficiency and economy of processes in order to maximize profits. Lead a team of warehouse supervisors and customer service personnel in a fast-paced, warehouse environment. Manages all facets of warehouse operations and ensures systems, processes, and reporting are aligned to meet customer requirements. Helps formulate operating policies and procedures for the distribution operations, which ensure the effective and efficient operation in the receiving, storing, and shipping of customers' products and in compliance with the required guidelines of the customer.

Job Responsibilities

• Monitor work intake, productivity, and projects and assign work to the team accordingly.
• Monitor and manage work inventories to ensure adequate staffing and resources are available to meet performance guarantees and established goals are met and maintained.
• Communicate organizational and functional strategy and translate into individual and team goals, to ensure that team activities contribute to overall success of the business
• Develop and foster a coordinated, cohesive department that achieves measurable results Facilitate cooperation and develop relationships with internal departments and customers to achieve shared business goals
• Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness
• Continuously improve operational procedures such as verifying incoming and outgoing shipments, handling and dispositioning merchandise, and maintaining warehouse inventory
• Partner with inventory control, and operations support to ensure availability of products
• Plan long-range labor needs based on sales forecasts and input from management
• Facilitate the achievement of prescribed company Key Performance Indicators (KPIs) regarding cost, productivity, customer service, profits, and team members
• Operate the facility in compliance with health, safety, and environment regulations to establish and practice a culture of safety among the team members at all times
• Analyze operational reports to identify trends and recommend solutions to management
• Build and maintain partnerships with other departments i.e. Finance, HR.
• Carries out supervisory responsibilities in accordance with the company policy and regulatory and legal requirements. Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, recognizing, and disciplining employees; addressing complaints and problem resolution.

LEADERSHIP

• Champions and fosters employee involvement, high collaboration and teamwork. Hands on leadership; regularly engages with all employees. Upholds company culture and values.
• Establishes and frequently reviews developmental action plans that promote positive growth for the individual and strengthens succession planning initiatives.
• Conducts performance evaluations and recommends promotion, wage increases and other performance related actions such as verbal and written counseling notices, discipline, and termination of employment.
• Strong leadership skills including a collaborative, decisive, and engaging leadership style. Builds strong, trust-based, positive relationships with internal and external constituents.
• Seeks out and listens to others' ideas and suggestions. Provides clear and concise feedback to direct reports, peers and senior leaders.
• Ability to effect change and implement new ideas to support business operations.

Minimum Required Qualifications

• 4-year Bachelor Degree or equivalent experience.
• 4+ years of operational experience
• Proven effective leadership experience in managing exempt and non-exempt employees

• Knowledge of distribution and compliance

• Excellent communication, interpersonal and organizational skills

• Good reasoning, conflict-management, and analytical and problem-solving skills

Skills and Competencies

• Thorough knowledge of Operations Management
• Excellent organizational skills, excellent communication skills (verbal/written), and management skills
• Ability to build morale and promote teamwork
• Ability to engage workforce and mentor leadership
• Proficient with Microsoft Office Suite
• Experience with SAP WMS or similar Warehouse Management Systems preferred
• Technical aptitude and willingness to learn
• Ability to adapt to a fast paced work environment
• TPAT knowledge and experience

TRAVEL REQUIREMENTS:

• Ability to travel domestically up to 5-10%

iDC Logistics Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of the company's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company's business, competitive considerations or the work environment changes.