Legal Clerk

Established law firm has an immediate opening for a Legal Clerk. Ideal candidate will have an upbeat, positive and helpful temperament. Opportunities for growth and development. Great place to gain legal knowledge and experience. Starting pay is $12.00/hr. Hours are Monday - Friday, 8:30 am - 5:00 pm. This is an in-office position.

Essential Job Duties:

• Mailing and Emailing Documents: Prepare, organize, and send documents to members through traditional mail and email systems in a timely and accurate manner.
• Cover Letter Coordination: Ensure that all documents are accompanied by the correct department cover letter tailored to the specific communication.
• Document Management: Maintain an organized system for tracking and archiving sent documents and correspondence.
• Compliance: Ensure all documents are sent in compliance with company policies and confidentiality standards.
• Data Entry: Input relevant information into internal systems to ensure accurate records of all mailed and emailed documents.
• Answer Incoming Calls: Answer incoming calls from LegalShield members, delivering quality service and creating a positive caller experience. Verify member information and follow applicable scripts.
• Outgoing Calls: Make outgoing calls to members to follow up on the delivery of prepared documents, addressing any related questions or concerns.
• Problem Resolution: Address and resolve any issues related to mailing or emailing, including bounced emails, incorrect addresses, or returned mail.
• Client Interaction: Meet with clients as needed to assist with scanning documents, serving as a notary witness, or delivering documents for pickup.
• Confidentiality and Privileged Communications: Observe rules governing privileged communications and confidential information, ensuring that all member data is handled in accordance with company policies.
• Professionalism: Adhere to firm standards of courtesy, professionalism, and LegalShield service standard requirements in all communications and interactions.
• Additional Administrative Support: Provide general administrative support as needed, including assisting with special mailing projects or other tasks within the department.

Secondary Job Duties:

• Special projects as required.
• Other tasks/projects as assigned by supervisor.
• Cross-training in other departments and functions as needed.

Physical Requirements:

• Ability to remain seated for extended periods of time.

Education/Experience/Skill Requirements:

• Education: High School Diploma or Equivalent.
• Typing Skills: Accurate and proficient typing skills (40 wpm).
• Communication Skills: Strong verbal and written communication skills to interact professionally with members and colleagues.
• Customer Service Orientation: A friendly, professional demeanor when answering calls and interacting with members and colleagues, with a focus on delivering high-quality service.
• Attention to Detail: High level of accuracy and attention to detail when handling documents and addressing member inquiries.
• Organizational Skills: Strong ability to organize and manage a variety of tasks, including document preparation, mail sorting, and data entry, in a fast-paced environment.
• Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Confidentiality and Integrity: Strong understanding of confidentiality principles and experience handling sensitive or privileged information with discretion.
• Computer Proficiency: Proficiency in using office software (Microsoft Office, email systems) and basic office equipment (printers, copiers, postage machines). Familiarity with document management software or systems is a plus.
• Problem-Solving: Ability to handle issues or discrepancies quickly and efficiently.
• Attendance: Must be reliable with consistent attendance and punctuality.
• Location: Must live in the North Texas area.

One location: In office only.

Job Type: Full-time

Pay: $12.00 per hour

Expected hours: 37.5 – 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person