Sales Coordinator

5 days ago

Chicago, Illinois, United States High Point Residence Full time $45,000 - $60,000 per year
Sales and Marketing Coordinator

Location: High Point Residence Chicago Northwest

Position Summary

The Sales and Marketing Coordinator supports the Sales and Marketing Director in promoting the community, maintaining census goals, and ensuring a smooth, welcoming experience for residents and families. This position assists with referral tracking, community outreach, event coordination, and move-in logistics while helping to maintain positive relationships with residents, families, and referral partners.

The ideal candidate is highly organized, personable, and motivated to make a difference in the lives of seniors and their families.

Key Responsibilities

Sales & Marketing Support

  • Assist the Sales and Marketing Director in implementing the annual marketing and outreach plan.
  • Help maintain and update referral, inquiry, and move-in tracking systems.
  • Support with community tours, follow-up calls, and inquiry responses.
  • Prepare and maintain marketing materials, brochures, and presentation packets.
  • Assist with internal and external marketing initiatives, including social media posts, mailings, and community events.
  • Track satisfaction feedback and report any concerns that may affect referrals or resident experience.
  • Participate in weekly census and marketing review meetings.

Move-In Coordination

  • Coordinate the move-in process by ensuring pre-admission paperwork is completed and residents/families receive necessary information.
  • Communicate with team members across departments (nursing, maintenance, dietary, etc.) to prepare for new resident arrivals.
  • Follow up after move-in to ensure resident satisfaction and smooth transitions.
  • Maintain an organized system for pre-admission packets and records.

Community Outreach

  • Represent the community at health fairs, networking events, and community gatherings.
  • Support planning of luncheons, presentations, and events for referral sources.
  • Build and maintain positive relationships with local hospitals, senior centers, physician offices, and case managers.
  • Assist in developing partnerships and promoting the community's services and programs.
Qualifications
  • High school diploma or equivalent required; associate degree preferred.
  • Previous experience in senior living, healthcare, or customer service setting preferred.
  • Strong communication, interpersonal, and organizational skills.
  • Ability to multitask and manage time effectively.
  • Professional and compassionate demeanor when interacting with residents, families, and staff.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn CRM software.
Physical and Environmental Requirements
  • Frequent walking, standing, and bending.
  • Ability to lift up to 25 lbs occasionally.
  • Must be able to work in a busy, resident-focused environment with frequent interruptions.
  • Occasional local travel for outreach and events.
Work Schedule & Benefits

Job Type: Full-time

Work Location: In-person

Benefits include:

  • Health, Dental, and Vision Insurance
  • 401(k)
  • Paid Time Off (PTO)
  • Supportive and team-oriented work environment

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