medical receptionist

Apex Skin is a rapidly growing skincare facility that empowers employees to deliver exceptional patient experiences. We are currently seeking a talented and motivated Medical Receptionist to join our team. This role is responsible for administrative and front-desk responsibilities, including maintaining patient records, managing patient interactions, and supporting clinical staff.

Ideal candidates demonstrate strong communication and problem-solving skills, the ability to collaborate effectively as part of a team, and excellent organization with a keen attention to detail.

This is a full-time, hourly position (40 hours per week). Candidates must have legal authorization to work in the United States.

Essential Functions

• Answer incoming calls with professionalism, courtesy, and consistent phone etiquette.
• Maintain knowledge of insurance plans, terminology, and verification processes.
• Provide exceptional customer service while greeting, checking in, and assisting patients.
• Assist Medical Assistants with patient-related phone calls and follow-up tasks.
• Schedule appointments in person, via phone, or email while optimizing provider time and patient satisfaction.
• Maintain and update patient accounts, including personal and financial information.
• Record and collect payments; process third-party claims; and follow revenue procedures accurately.
• Ensure confidentiality and protection of all patient information.
• Follow established policies and procedures and alert leadership to needed changes.
• Maintain a clean, welcoming, and calming reception area to reduce patient anxiety.
• Support team operations and contribute to collective goals.
• Monitor office supply levels, anticipate needs, and place orders as required.
• Keep reception and waiting areas cleaned, organized, and patient-ready.
• Manage daily schedule accuracy, including scrubbing the schedule, monitoring the wait list, and maintaining follow-up lists.
• Enter insurance data with accuracy and without errors.
• Call and document communication with patients who cancel or no-show.
• Verify patient insurance coverage with accuracy.
• Balance and close out collections at end of day.
• Use EMR systems, including ECW; perform scanning, data entry, and spreadsheet tracking.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Flexibility and adaptability
• Strong customer service orientation
• Excellent time management and organization skills
• Attention to detail and accuracy
• Professional demeanor and commitment to quality service
• Knowledge of medical terminology and basic computer applications
• Scheduling and word processing skills

Preferred Qualifications

• BA/BS in a related field
• 2+ years of experience as a Medical Receptionist
• 1 year of experience in Dermatology
• Certification as a Medical Receptionist (or working toward certification)

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 20 pounds occasionally (e.g., office supplies)
• Frequent standing, walking, and movement within the office
• Ability to speak clearly, hear callers, and interact with patients in person
• Manual dexterity for typing, data entry, and handling office equipment

Work Environment

• Medical office setting with regular interaction with patients, providers, and staff
• Fast-paced environment requiring multitasking and attention to detail
• Exposure to cleaning supplies, office equipment, and moderate noise levels
• Must adhere to all health and safety policies, including infection control standards

Apex Skin provides a comprehensive benefits package, including:

• Monday–Friday schedule (occasional Saturday mornings)
• Paid Time Off & Paid Holidays
• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance
• Short-Term Disability
• 401(k)
• Employee discounts on dermatology/aesthetic services
• Travel, leisure, sporting event, concert, and movie ticket discounts

Employee Health & Safety Requirements:

All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin's employee health and safety protocols. The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks. Apex Skin complies with federal and Ohio law by providing reasonable accommodations for medical conditions or sincerely held religious beliefs that prevent vaccination. Employees seeking an accommodation should contact Human Resources for more information.

Equal Employment Opportunity Statement:

Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.