Ecommerce Operations Manager

We're looking for a dynamic individual to join our ecommerce team, working alongside Campfire's owner, to manage fulfillment, purchasing, accounting, inventory management, warehousing, product listing management, and customer service.

Campfire Cycling is a bikepacking-focused bike shop and ecommerce store based in downtown Tucson. The basement of our bike shop serves as our ecommerce fulfillment center where we handle office work, warehouse inventory, and pack and ship orders.

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Know someone who'd be perfect? If you refer them and they're hired, we'll send you a $500 Campfire gift card

What You'll Be Doing

We're looking for someone with strengths and interest in ecommerce operations. While the bike shop side focuses on bicycle repair, in-person sales, and community building, the ecommerce side is focused on using our computer systems to efficiently manage the flow of inventory while providing excellent service to our online customers. We want someone who thrives in organizational systems and keeping multiple processes running in sync.

In this position you will manage our ecom/shop support who spends half their time in ecommerce as well as managing our catalog content writer's product uploading processes. Day-to-day responsibilities include handling customer service, online bicycle sales and order preprocessing.

Beyond day-to-day responsibilities, you'll manage purchasing, inventory accounting, warehouse organization, vendor relations, shipping account management and processing warranties.

An exciting aspect of this role is the opportunity to contribute to major system improvements and updates currently underway. Josh is currently developing system improvements including supplier API integrations, improvements to our product configurator and other advanced features. The ideal candidate will be able to get deeply involved in refining and building out these systems. For interested candidates opportunity to be involved at the coding level is a possibility, though not a requisite.

This is a full-time position, Monday through Friday, 8:30 AM to 5:00 PM.

Fulfillment

(We use ShipHero as our shipping & inventory management software)

• Shipping orders to customers
• Receiving shipments of new inventory
• Processing returns and warranties
• Restocking the showroom
• Managing the flow of online bike sales from purchasing to receiving into the shop to shipping.
• Managing shipping processes, SOPs, and shipping software
• Managing shipping services and supplies including multiple shipper relationships, rates, quotes, and supplies

Purchasing

• Forecasting inventory demands
• Submitting purchase orders and tracking order statuses
• Developing relationships with vendors

Inventory Accounting & Management

(We use Xero as our accounting software)

• Reconciling invoices against inventory receiving
• Uploading invoices for accounting reconciliation

Warehouse Management

• Maintaining a clean and orderly warehouse
• Overseeing periodic stock counts
• Relocating inventory and shelves for efficient picking

Customer Service & Sales

• Managing our email inbox
• Fielding ecommerce emails and phone calls alongside our ecom/shop support
• Handling online bicycle sales including add-ons and customer builds

Product Listing Management

• Working with our catalog content writer to create and maintain product listings on our website
• Ensuring accurate product information, pricing, and inventory status
• Communicating with the team on new product additions and updates

Systems & Process Improvements

• Contributing to ongoing system improvements and updates
• Refining and writing our operational wikis
• Utilizing barcode scanning for checkout, shipping, and receiving

Team Collaboration

• Backing up showroom sales
• Assisting in hosting shop events, rides and Breakfast-by-Bike
• Supporting bicycle sales when opportunities arise

More to Consider

An important aspect of this role is coordinating and communicating with the bike shop. Online bike sales must be queued up for mechanics to build and test before being broken down and shipped. Supplies and special orders for the bike shop need to be separated from ecommerce inventory. Checking in with the sales team on inventory issues is also essential.

Some of the more physical aspects include regularly hauling inventory up and down stairs. Generally boxes are under 50 pounds, but this also includes handling large bike boxes. Other tasks include reorganizing inventory, moving shelves, putting away new stock, breaking down boxes, and hauling them to recycling.

Given the small size of our business and the critical importance of smooth operations, Josh will be closely involved in training and ongoing strategy and oversight. Josh also serves as backup to this role.

The work environment is primarily in the basement of our bike shop, where we have an office area alongside the shipping area.

This Could Be You If…

Excellent candidates will be drawn to combining professional skills with a passion for cycling and the outdoors.

• You have 3+ years experience in managing business operations
  —including fulfillment, purchasing, accounting, inventory management, warehousing, or customer service. Ecommerce experience is ideal. (This requirement is flexible for candidates highly qualified in other areas.)
• You're highly organized with great attention to detail
  , including being diligent about maintaining safe, organized, and clean work environments.
• You have an ownership mentality
  with an inclination for entrepreneurial problem-solving and learning.
• You're excited about systems and process improvement
  —someone who enjoys getting into the weeds of how things work and making them work better.
• You're a self-starter
  with the ability to manage your own work effectively.
• You're a great communicator
  with customers and coworkers.
• You're comfortable both supporting your coworkers and appreciating their support in return
  .
• You're a dedicated cyclist
  —possibly a lifelong one. If you're not already a bikepacker, you're ready to become one.

Why Work With Us?

For the right person, working at Campfire Cycling will be a highly rewarding experience. Your efforts will have a direct impact on inspiring people to get out and adventure by bike.

• The ecommerce side of Campfire is demanding and full of challenges. For someone who enjoys this work, there's plenty to do. We're evolved enough that it's not chaotic, and we're at a point where there's real opportunity to help get the gears turning smoothly.
• For someone who loves bicycles, bikepacking, and bicycle touring, this job puts you in close contact with a community of passionate folks—from the products we sell, to the city we're in, to our customers.
• You'll inherently become a bicycling advocate. Bike shops are the backbone of bicycle advocacy, and doing positive work here is meaningful work for humanity.
• We have solid systems and processes in place. We are entering a phase of really being able to take those systems to the next level with in-house programming lead by the owner Josh. This is a great opportunity to be a part of this development with plenty of opportunities to develop new technical skills.
• Campfire Cycling is committed to creating a work culture where all identities feel welcome and comfortable being and expressing themselves.

About Us

We are a small team of cyclists focused on running a great bike shop with a specialty focus on bikepacking. Campfire Cycling launched seven years ago growing up during the pandemic and challenging times in the bicycle industry following. While there have been plenty of sticky spots, we've managed to find our way, establishing our brand, and growing our team and offerings.

Salary & Benefits

• $55,000 salary
• Quarterly profit-based bonuses
• 3 weeks (15 days) PTO
• Access to wholesale pricing and pro deals on cycling and camping gear

Ready to Apply?

To apply, please answer the following questions:

1. Why are you interested in this position?
2. Describe your experience in managing operations, ecommerce fulfillment, purchasing, accounting, inventory management, warehousing, and/or customer service.
3. Describe your experience and involvement with cycling, bikepacking, cycling communities, and the cycling industry.
4. Is there anything you've created that's public and online that would help us get to know you better? (Blog, portfolio, videos, etc.)

Send your answers to

with the subject line
"I'm your next Ecommerce Operations Manager."
Please include your resume.

Apply by January 7th

Our Screening & Interview Process

We will let you know at each step if you are proceeding. There may be delays of multiple weeks between steps.

1. Email us answering the above questions
2. Fill out our application (sent if you advance)
3. 30-minute Zoom interview
4. 60-90 minute in-person interview (or Zoom if not local)
5. Additional steps may vary

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Know someone who'd be perfect? If you refer them and they're hired, we'll send you a $500 Campfire gift card