Senior iCare Applications Analyst

This position is remote work eligible for candidates residing in the following states: FL, GA, ID, KS, KY, MS, NC, OK, PA*, SC, SD, TN, VA.  *Some county exclusions may apply.

Overview
The iCare Senior Application Analyst will serve as a leader providing expert and innovative solutions to end user requirements. Responsible for the design, build, testing, validation and implementation of Epic applications. Utilizes a broad knowledge of multiple iCare Applications, data/workflow, and clinical/business processes to ensure the successful integration between practice and the relevant Epic application. The Sr. Analyst guides and coordinates analysts across multiple applications throughout the project life cycle (design, implementation, long-term support). Researches, resolves, and responds to inquiries during the deployment and on-going support phases of the project. The Sr. Analyst works closely with (and may direct) other Epic Application Analysts, Project Managers, Epic Team members and Trainers to translate clinical and business needs into EMR functionality in a manner consistent with project timelines and budgets. Leads in-depth analysis of end user department workflows, data collection, and report details as related to the respective Epic application during the implementation and ongoing support phases.

The Senior Analyst must be able to provide 24/7 on call support on a rotating basis for application issue resolution.

What you will do

• Provide comprehensive technical and clinical/operational expertise in the design, programming, testing, and implementation of relevant applications while actively seeking alternative solutions and displaying initiative to meet end user needs and stakeholder needs. Apply, contribute and share information from Epic UserWeb.
• In conjunction with stakeholders, validate and determine if the problem, need or issue is application, training or technical related. To resolve, identify, gather and organize relevant information pertaining to the incident. Assume responsibility for issue through resolution, with leader awareness.
• Communicate clearly and precisely, verbally and in writing, with team members in a timely and professional manner - adapting communication style to recipients. Consistently communicate with Training & Support and reporting areas to keep them informed of upgrades and changes. Collaborate with Project Managers and IS leadership to create and maintain work plans, issues lists, decision lists, risks and status reports. Lead one (1) or more Integrated Workgroups and serve as an active member of 1-2 Integrated Workgroups (Epic defined formal and informal/ad-hoc).
• Proactively communicate and keep end users informed of ticket status and resolve within given ServiceNow parameters. Actively participate in formal stakeholder meetings, vendor workgroups and communication channels. Maintain regular communication with Epic representatives. Ensure workflow associated with the change is appropriate to the end-user.
• Perform quality assurance, application and integrated testing on all builds. Document testing results and ensure test scripts match end user workflows.
• Participate in and support training development, provide updates needed on existing material and assist with identifying team members affected by changes.
• Optimize the design of Epic to meet the needs of end-users. Conduct re-evaluation of implemented solutions and workflows. Participate in ongoing change evaluation and support end-users in maintaining changed workflow and technological processes. Recommend and implement Epic's best practices to increase adoption rates (Gold Stars, Honor Roll, Executive Packet).
• Maintain Epic Certification/New Version Training (NVT). Complete system maintenance items as required, timely resolution of Service Catalog tasks and work IT owned WQs. Complete root cause analysis on IT errors and provide technology solutions, training opportunities, or prevention tools.

Qualifications

Education

• Bachelors Degree, In Preferred Programs of Study (Health Care Administration, Business Administration, Clinical Information Systems, Informatics, Information Technology, Sciences or Clinical Role) OR Technical License (Required) OR
• High School Diploma with 8 years of progressive health care experience, preferably in an Integrated Delivery Network in clinical care or operations (Required)

Experience

• 3 years of full-time hands-on Epic systems build experience with appropriate Epic training / certifications in at least one application area. (Required)
• 5 years of progressive healthcare experience, preferably in an Integrated Network in clinical care or operations (Required)
• Led 1 or more integrated workgroups and active member of 1-2 Integrated Workgroups (Epic defined formal and informal/ad-hoc). (Required)

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