Contract Business and Quality Analyst

Why Deephaven Mortgage?

Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.

We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting.

Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners.

Deephaven's headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please email us

Job Overview

We are seeking an experienced Business & Quality Analyst (Contract, 1099) to support high-impact technology and business initiatives. This role is fully remote and open to candidates across the U.S. The ideal professional brings a proven background in both Business Analysis and Project Management, having successfully led large-scale projects under Agile methodologies. Experience with Point of Sale (POS) systems and HELOC projects is highly desirable. We need someone who is proactive, independent, and a resourceful self-starter who can obtain the information needed to drive projects forward without waiting for direction.

The Contract Business and Quality Analyst will work closely with the Technology and Business teams to define and document requirements and lead the accurate and timely execution of projects and enhancements. They will utilize questioning techniques, mortgage industry knowledge, system knowledge, and testing knowledge to drive accurate business requirements for projects and system enhancements. The candidate will provide management of all project efforts from initiation to post implementation by applying prior knowledge of project management methodologies including agile. The candidate should have a strong understanding of communication, problem-solving skills, and the ability to collaborate with team members and stakeholders.

What You'll Do

• Partner with stakeholders, business SMEs, vendors, and technology teams to define project scope, requirements, timelines, and implementation goals.
• Facilitate requirements gathering, gap analysis, process flows, and solution design for new initiatives and system enhancements.
• Oversee project execution from initiation through post-implementation, managing deliverables, dependencies, risks, and resource alignment.
• Track and manage tasks in project management software using Agile methodology, ensuring accountability and timely delivery.
• Own communications for assigned projects, including updates, risks, timelines, and key decisions.
• Develop and deliver training materials and communications for system and process changes.
• Create test plans, scripts, and manage UAT, ensuring quality delivery prior to roll-out.
• Monitor system performance and end-user feedback, identifying opportunities for optimization, efficiency, and revenue growth.

What We're Looking For

• Contract position – 1099 only
• Bachelor's degree preferred
• 5+ years of combined Business Analysis and Project Management experience leading large-scale initiatives
• Financial services or mortgage industry experience (HELOC, Non-QM a plus)
• POS system experience strongly preferred
• 2+ years of Quality Assurance Testing, including UAT leadership
• Experience with Loan Origination Systems (Ellie Mae Encompass a plus)
• Experience with CRM platforms (Salesforce or comparable)
• Proficiency with project management tools (Asana or similar)
• Strong foundation in Project Management Methodologies (Agile required)
• PMP, CSM, or other PM certifications a plus
• Excellent verbal and written communication skills, with the ability to translate between technical and business teams
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment
• Advanced knowledge of MS Office Suite (Excel, OneNote, Outlook, PowerPoint, Visio, Word)
• Adaptability and comfort navigating ambiguity while driving clarity and execution

Why Join Us (as a Contractor)

• Fully remote – work from anywhere in the U.S.
• Exposure to large-scale, high-impact technology and business projects
• Opportunity to leverage both BA and PM expertise in a highly autonomous role
• Work with dynamic teams in a fast-paced, innovation-driven environment

Compensation for this role will be $40 to $65 per hour depending on experience level.

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