Senior Front Desk Manager
3 days ago
Company Description
PUBLIC, an Ian Schrager Hotel, redefines luxury with a philosophy of "Luxury for All," offering service, style, unique experiences, and value. Challenging traditional notions, PUBLIC focuses on modern comfort and universally appealing services, removing unnecessary elements. With a bold yet sophisticated design, PUBLIC is "Cozy Radical Chic," resonating across generations. The hotel emphasizes reimagined hospitality that is personal, provocative, and inclusive.
Role Description
This is a full-time, on-site role for a Senior Front Desk Manager located in Los Angeles, CA. The Senior Front Desk Manager will oversee daily front desk operations, maintain exceptional customer satisfaction, manage reservations, and ensure seamless communication between guests and team members. The role includes supervising receptionist duties, addressing guest inquiries, and upholding the highest standards of customer service.
Qualifications
- Strong proficiency in Customer Satisfaction and Customer Service
- Experience managing Receptionist Duties and Reservations
- Excellent Communication and interpersonal skills
- Leadership and team management abilities
- Problem-solving skills and adaptability in fast-paced environments
- Bachelor's degree in Hospitality Management or related field is a plus
- Previous experience in luxury hospitality preferred
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