Chief Information Officer

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

We are seeking a transformational Chief Information Officer (CIO) to own Acrisure's enterprise technology strategy and world-class IT operations. Reporting to the COO, the CIO leads infrastructure (cloud and on-prem), end-user computing, networking, enterprise applications/CRM, IT service management, global technology operations, incident/problem/change management, disaster recovery/business continuity, integration/M&A IT, software & hardware asset management, and budgeting/FinOps—including telecom.

The CIO will harmonize platforms across regions and acquisitions, deliver secure and reliable services at scale, and partner closely with the CDO (data platforms/analytics), CISO (security), and International Head of Technology to power Acrisure's growth.

Responsibilities:

Strategy & Operating Model

• Define the multi-year enterprise technology strategy aligned to business goals; set architecture principles, service levels, and cost guardrails.
• Establish a global operating model balancing centralized standards with regional execution; implement clear RACI, capacity planning, and performance management (OKRs/SLAs/SLOs).
• Serve as an executive partner to business leaders; translate priorities into actionable roadmaps and measurable outcomes.

Infrastructure, Cloud & Networking

• Own global network and server infrastructure across Azure and GCP landing zones, on-prem data centers, and agency office server footprints; drive modernization and consolidation.
• Lead cloud operations (identity/tenancy, landing zones, backup/restore, observability, capacity/performance, cost optimization).
• Run enterprise networking (WAN/SD-WAN, Internet edge, firewalls, VPN, DNS/DHCP/IPAM, Wi-Fi) with strong resiliency and change discipline.
• Define a pragmatic data center strategy for two primary on-prem data centers and distributed agency servers; create an exit/migration or lifecycle plan where appropriate.

End-User Computing & Collaboration

• Standardize endpoint platforms (Windows/macOS/iOS/Android), image and patch management, device security, and lifecycle services.
• Own collaboration suites (Microsoft 365) and identity/SSO; deliver a modern Digital Employee Experience (zero-touch provisioning, self-service, experience analytics).

Enterprise Applications & Corporate Systems

• Own the enterprise applications portfolio and roadmap (e.g., Salesforce, HubSpot, Workday, ServiceNow, finance/ERP, HCM, procurement, ITSM).
• Govern configuration, integrations, and release management; drive application rationalization and process improvement in partnership with functional leaders.
• Ensure seamless interoperability with the enterprise data platform (Palantir, lakehouse) in collaboration with the CDO.

IT Service Management & Global Operations

• Operate a 24×7 Global Service Desk and follow-the-sun operations (NOC), coordinating tightly with Security Operations (SOC) led by the CISO.
• Own and mature ITIL v4 practices: Incident, Major Incident, Problem, Change Enablement (chair CAB), Request, Knowledge, Release, and Configuration/CMDB.
• Implement service observability, runbooks, automation, and continual service improvement.

Incident Management, DR & Business Continuity

• Serve as executive owner for major incidents: communications, escalation, and post-incident reviews with durable problem eradication.
• Define and test DR/BCP (tiering, RTO/RPO, tabletop and failover exercises) with business continuity, Risk, CISO, and platform owners.

Integration & M&A IT

• Lead IT due diligence, Day-1 readiness, Day-100 integration, identity/domain consolidation, application and data cutovers, and vendor novations.
• Build reusable playbooks to onboard acquisitions quickly; support frequent small acquisitions and several large transactions annually without service disruption.

IT Asset Management (ITAM) & Lifecycle

• Implement end-to-end ITAM for hardware and software (standards, catalogs, license compliance, usage optimization, secure disposition).
• Align device lifecycle and license management with budgeting and sustainability goals.

Budgeting, Vendor & Telecom

• Own the IT budget (OpEx/CapEx), FinOps for cloud/SaaS, and chargeback/showback transparency.
• Govern strategic vendor relationships and sourcing; negotiate contracts and SLAs.
• Own telecom/UCaaS/conferencing/contact-center strategy, inventory, and spend optimization across regions.

Security, Compliance & Risk (in partnership)

• Partner with the CISO to embed security baselines, endpoint protection, vulnerability remediation, identity governance, and incident response into operations.
• Support audits and regulatory obligations; align with frameworks and regional requirements (e.g., SOC 2, ISO 27001, GDPR operational impacts).

People & Culture

• Build, mentor, and retain a high-performing global team across engineering, operations, enterprise apps, service management, and field support.
• Promote a culture of reliability, automation, documentation, and continuous improvement; implement career paths and succession plans.

Requirements

Education:

Required Qualifications

• Bachelor's degree in information systems, computer science, engineering, or related field.

Preferred Qualifications

• Master's degree (MBA, MIS, or related) preferred.

Experience:

Required Qualifications

• 15+ years in enterprise IT leadership roles with global scope and matrixed environments.
• Demonstrated ownership of infrastructure (Azure/GCP & on-prem), networking, end-user computing, and ITSM at scale.
• Proven success running major incident, change enablement, and DR/BCP programs.
• Track record delivering enterprise applications roadmaps (e.g., Salesforce, HubSpot, Workday, ServiceNow) and modern integrations.
• Strong vendor management and budget/FinOps experience, including telecom.
• Exceptional leadership, communication, stakeholder management, and change-management skills.

Preferred Qualifications

• ITIL v4 Managing Professional (or Strategist) strongly preferred.
• Cloud certifications (Azure or GCP Architect/SysOps); networking (CCNP/CCIE or equivalent).
• PMP/Prince2, COBIT, TOGAF (enterprise architecture), IAITAM (CSAM/CHAMP) for ITAM.
• Experience in regulated industries (financial services/insurance) and global audits/compliance.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits and Perks:

• Competitive compensation
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Paid maternity leave, paid paternity leave, and fertility benefits
• Career growth and learning opportunities
• …and so much more

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

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Welcome, your new opportunity awaits you.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

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To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.