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General Manager

22 hours ago

Knoxville, Tennessee, United States Twin Peaks Restaurants Full time

TWIN PEAKS JOB DESCRIPTION: General Manager
General Purpose Of The Job
This job requires the General Manager to direct the work of all team members to include Managers to create and maintain a profitable store environment that provides best-in-class service, hospitality to every guest. The General Manager must also manage costs, recruiting efforts, LSM, training and ensure that proper policies are followed, including employment and incident documentation. The General Manager is very hands-on and will be responsible for the daily operations. You must be dependable, self-reliant, have wonderful guest hospitality, coaching and teaching skills. The essence of this promise is to guarantee that every guest may walk into a Twin Peaks to be promptly welcomed and entertained by physically fit, attractive and engaging Twin Peaks Girls, who simultaneously deliver hot, tasty food and 29-degree beer. It is vital that you combine strong organizational and prioritization skills with professional dedication and a team-oriented attitude.

Essential Duties And Responsibilities
The duties and responsibilities of a General Manager include, but are not limited to:

  • Effectively teach, motivate, coach and discipline all staff, including assistant managers, the HOH, and Twin Peaks Girls. Must garner the respect of all employees.
  • Be proficient with interviewing, warning, counseling, hiring and firing employees, and ensure that all such events are properly documented.
  • Cash handling procedures are being followed.
  • Help with management development.
  • Proactively recruit as needed.
  • Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guideline.
  • Handles volume and stress with composure and finesse.
  • Upholds the standards and expectations.
  • Knowledge of systems, methods and processes that contribute to great execution.
  • Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting your VP of Operations immediately.
  • Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance.
  • Drive sales by working with other Managers, Twin Peaks Girls and HOH team members to execute excellent operations.
  • Effectively coach and counsel. Hold team members and managers accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks.
  • Maintain organized and updated training schedules, programs and materials for new employees. Effectively execute training and development programs.
  • Practice sound inventory control.
  • PNL/COGs/Bar, Food and Labor cost controlling.
  • Dress and act professionally each day to set a good example for all employees.
  • HOH and FOH productivity.
  • Enforcing safety and sanitary practices, maintenance and regulatory compliance for the kitchen area. Upholds standards of cleanliness per EcoSure/Health Department Compliance and maintains a rating of "A".
  • Reviews schedules on a weekly basis and ranking report. Managing staffing levels and shift assignments.
  • Audit ready always. (Daily/Shift Critical Audits)
  • Paying invoices/Reviewing invoices
  • Ensuring asset protection and security is in place. Examples: back door, liquor cabinet, storage rooms stay locked.
  • Maintaining and staying within compliance for Peaks Point Training.
  • Assistant Management reviews.
  • Proper state food certificates all up to date with none being expired and ensuring system is in place so they have certificate day 1 of employment. (if applicable)
  • Helping to ensure all managers food/alcohol certifications and food cards are in date. (if applicable)
  • Ensure that alcohol is always served responsibly and in accordance with the law.
  • Mathematical skills necessary to understand PNL, cost controlling, etc.
  • Uniform Standards followed (FOH/HOH/Management)
  • Restaurant overall Organization and Cleanliness.
  • R&M program.
  • Employee files up to date with proper documentation.
  • Ensuring that operational basics and standards are adhered to with total commitment and passion: includes line checks, critical line checks, scheduling, standards, security, testing, training, cook times, etc.

Supervision Received
This position will report to their VP of Operations and Regional General Manager.

Supervision Exercised
Managers and full restaurant staff.

UNIFORM STANDADS: The General Manager must look professional always.

  • Twin Peaks logo, non-wrinkled polo (tucked in).
  • Slacks- black, navy, brown, khaki, grey or Jeans- stylish, fitted; NO - stains, tears, holes, frayed seams/cuffs or bleaching.
  • Socks- appropriate dress socks for slacks or jeans.
  • Shoes- non-slip, closed toe dress shoe rubber soled or suitable work shoes. Belt to match.
  • O Hats (HOH only) NO Ponytails, mullets, fo/mohawks, exotic unnatural hair colors NO Facial piercings, NO Shirts with brand name words or logos (Vendor logos, Affliction, Ed Hardy, etc.), NO Suits or ties, NO Shorts, NO Work out/yoga pants, leggings, NO Dresses or skirts, NO White socks with dark pants and NO Sandals or sneakers.

Qualifications & Skills

  • Must have substantial leadership experience in high-volume restaurants and/or bars.
  • Ability to apply common-sense understanding to carry out multi-step instructions. Ability to deal with quickly changing situations with many variables. Ability to mathematically compute proper change, accurately perform checkouts for employees, cash handling procedures followed and compute correct bank deposits.
  • Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications.

Language Skills
Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful.

Certificates, Licenses, Registrations
Ability to obtain and/or maintain any government required licenses, certificates or permits to include ServSafe Food Manager and ServSafe Alcohol.

Must attend orientation and agree to policies and procedures as outlined. Must attend and successfully complete the Twin Peaks General Manager training program prior to working a shift without supervision. Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications.

Physical Demands
The physical demands described here are the representative of those that must be met by a General Manager to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks General Manager is regularly required to stand; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activates may change at any time with or without notice.

Management Team Development

  • Maintain a fun and professional work environment grounded on our values, brand standards, guiding principles and promises.
  • Management development program on Peaks Point and providing materials for success in development.
  • Ensure all Managers are current and up to date with reviews, certificates, training, etc. Complete all mandatory paperwork in the review process.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the Twin Peaks General Manager is regularly exposed to fumes or airborne particles from the kitchen. The Twin Peaks General Manager is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud.

What Success Looks Like
Your performance and success will be driven through a few of the following, but not limited to, running the business according to our brand standards with the focus on people, sales and profits, maintaining hospitality standards at all times, maintaining the attributes, championing change while maintaining food quality standards while keeping our promises to our guests.