Front of House Manager

3 days ago

Virginia Beach, Virginia, United States HK on the Bay Full time $50,000 - $56,000 per year

Job Overview

We are seeking an energetic and dedicated Front of House Manager to lead our hospitality team and ensure an exceptional guest experience. In this pivotal role, you will oversee daily operations of the front-of-house team, manage customer service standards, and coordinate with kitchen staff to deliver seamless service. Your leadership will foster a welcoming atmosphere, uphold food safety and quality standards, and drive operational excellence. This is a fantastic opportunity for a passionate hospitality professional eager to make a positive impact in a dynamic, fast-paced environment.

Responsibilities

  • Lead and supervise front-of-house staff, including servers, hosts and bartenders, ensuring high levels of customer service and team engagement
  • Manage shift schedules, assign duties, and oversee daily operations to maximize efficiency and guest satisfaction
  • Train new team members on food handling, the Toast POS system, customer service protocols, and food safety standards
  • Oversee customer interactions to ensure a positive dining experience; address guest concerns promptly and professionally
  • Coordinate with kitchen management to ensure smooth communication between front and back of house, including food preparation and delivery timelines
  • Monitor inventory control for front-of-house supplies; assist with ordering and stock management as needed
  • Handle cash transactions accurately using the Toast POS system; perform cash handling duties during shifts and do a weekly bank run
  • Order beer, wine, and liquor for the bar; maintain appropriate inventory levels.
  • Enforce food safety regulations and maintain cleanliness standards in compliance with health department guidelines
  • Support management in budgeting efforts, cost control initiatives, and operational planning
  • Conduct staff training sessions focused on hospitality management, food production basics, and restaurant procedures
  • Interview and hire potential candidates for front-of-house roles
  • Promote a positive work environment that encourages teamwork, accountability, and continuous improvement

Qualifications

  • Proven experience in restaurant management or supervisory roles within the food service industry; casual dining or quick service experience preferred
  • Strong knowledge of POS systems (Toast which we use a plus), cash handling expertise required
  • Demonstrated leadership skills with experience in staff training, development, and supervising teams
  • Familiarity with food preparation processes, food safety standards, and kitchen management principles
  • Excellent customer service skills with the ability to handle challenging situations gracefully
  • Experience managing inventory control, budgeting, shift scheduling, and operational workflows
  • Knowledge of hospitality management practices including bar operations and private events
  • Ability to work efficiently in fast-paced environments while maintaining attention to detail
  • Strong communication skills with the ability to motivate teams and foster a welcoming atmosphere
  • Previous assistant manager or supervisory experience within a food industry setting is highly desirable

Join us as our Front of House Manager to lead our team with enthusiasm and professionalism. Your dedication will help create memorable experiences for our guests while supporting the growth of our vibrant hospitality environment.

Job Type: Full-time

Pay: $50, $56,000.00 per year

Benefits:

  • Paid time off

Work Location: In person

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