Community Health Worker

About HealthCare Access Maryland (HCAM): 

HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health. 

Job Summary

The NN team is responsible for collaborating with various stakeholders, including local social services and healthcare providers, mental health and substance use treatment facilities, legal agencies and professionals, housing department, and faith-based leaders to identify and link members of the community looking to achieve wellness in their neighborhoods to NN locations. 

Duties and Responsibilities

Administration

• Participation in local/state meetings, conferences, community meetings 
• Collaborate, communicate and coordinate follow up care with Neighborhood Nursing team. 

Case Management

• Meet with individuals and families in a variety of community settings including homes, community centers, libraries and other "hub" sites. 
• Link and enroll participants into community resources including health insurance, primary care, specialty care, behavioral health, housing, transportation, food support and utility support
• Effectively use motivational interviewing techniques to engage and coordinate care/services to clients.
• Provide client centered services in a trauma informed approach
• Conduct social determinants of health screenings and health risk assessments
  
   

Documentation

• Timely data input and documentation in electronic health records and other data management systems. 
• Document and record outcomes of referrals and appointments
• Create and produce reports on demand

Outreach

• Develop and provide health education and training materials for clients and community members. 
• Initiate and assist in developing strong community relationships, attend community meetings and other activities that cultivate trust. 

Human Resources

• Timely and accurately submit timesheets.

Additional duties and responsibilities:

• Additional duties as assigned

QUALIFICATIONS:

Education, Experience, Certifications and Licensures:

• High School Diploma or GED with significant human services experience. A.A. or Bachelor's degree in a Human Services field is preferred.
• 2 years of experience working in community/public health assisting individuals with access to medical care and linking to resources to address social needs
• Reliable transportation required.

KNOWLEDGE, SKILLS & ABILITIES

• Strong computer literacy skills, specifically with MS Word, Excel, Outlook and SharePoint (365).
• Organizational skills with the ability to meet a demanding workload
• Detail oriented to complete requirements of files and contract compliance.
• Sensitivity to cultural and socioeconomic characteristics of population served.
• Excellent oral and written interpersonal and communication skills required
• Problem solving skills
• Proven ability to work efficiently and meet deadlines

Compensation 
In compliance with Maryland's wage transparency requirements, the compensation for this role has been included in the posting. Additionally, the benefits package includes vacation, sick, personal, and mental health leave, a 401k retirement plan with employer match, medical, dental, life, short-term and long-term disability insurance, company-paid life insurance, voluntary life insurance options, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, and a voluntary emergency savings fund with employer match. 

EEO Statement
HealthCare Access Maryland provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. HealthCare Access Maryland takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.
 
Safety & Health Responsibilities:
HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.
With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

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