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Technical Writer

2 weeks ago

Remote, Oregon, United States Focus Full time

About Focus

Focus is a fully remote digital services company dedicated to building highly impactful government digital services. We design and deliver modern, accessible, and secure software for government programs that impact millions of lives. From modernizing public benefits systems to improving federal data platforms, we bring together engineers, designers, and product thinkers who care deeply about usability, reliability, and creating real impact for our clients and the people they serve.

Our Product Team Lives by:

  • High agency and ownership — you make things happen.

  • Strategic thinking — you see the system, not just the feature.

  • Empathy — for users, teammates, and stakeholders alike.

  • Crisp decision-making — you simplify ambiguity into forward motion.

Key Responsibilities

  • Generating & managing technical documentation for developer experience/Open source public site

  • Supporting Open Source community engagement & building out resources for the developer experience

  • Comfortable collaborating with both engineers and designers to extract information to ensure informational accuracy in documentation

  • Capable of creating or contributing to style guides, governance flows and other documentation guidelines

  • Establishing info architecture for technical documentation within GitHub, GitBook & Confluence utilized across team & stakeholders

  • Proactively and appropriately escalates issues to teammates and leadership in a timely manner. Able to facilitate decision making conversations with stakeholders and drive to a conclusion. Identifies potential problems before they arise. Engages in continuous improvement activities.

  • Adapts to rapidly evolving, ambiguous situations in a constructive manner, working cross-functionally and seeking support to improve the environment for the team. Able to adapt priorities in changing or ambiguous circumstances with guidance from workstream & program leaders.

  • Strive to exceed client expectations. Foster reputation with the client for collaboration, escalating issues early & with proposed solutions aligned with program objectives.

Qualifications

  • Strong technical communication skills, ability to translate complex technical concepts such as APIIs, architecture diagrams, workflows, ADRs into clear, user-friendly documentation for both technical and non-technical audiences

  • Background in government grants management IT and/or large-scale federal projects preferred.

  • Demonstrated ability to manage integration and coordination across multiple platforms/systems.

  • Experience with documentation tools including markdown, GitHub/GitLab, Confluence and other Agile & Open Source project tools.

Location

Remote (U.S.) with occasional travel to Washington, D.C. for team or client meetings.

Why Focus

We're a growing team of engineers, designers, and product leaders who believe government services can be modern, human-centered, and delightful to use. We value autonomy, transparency, and curiosity — and we're looking for people who want to build products that matter.