Home Care Scheduler

4 days ago

Charleston, South Carolina, United States CAREGIVERS UNLIMITED Full time

Benefits:

  • Bonus based on performance
  • Competitive salary
  • Training & development

About Caregivers Unlimited

At Caregivers Unlimited, we are dedicated to providing compassionate, reliable, and personalized in-home care services to help individuals live safely and comfortably in their own homes. Our mission is to make a difference every day by supporting independence, dignity, and quality of life for those we serve.

Our Values

  • Compassion: We treat every client and team member with kindness, empathy, and respect.
  • Integrity: We do the right thing—even when no one is watching.
  • Dependability: Our clients and caregivers can count on us to be consistent and reliable.
  • Excellence: We strive for the highest quality in all we do, from care delivery to communication.
  • Teamwork: We believe collaboration and support are the heart of excellent care.

Who We Serve

We provide non-medical home care services for seniors, individuals with disabilities, and those recovering from illness or surgery who need assistance with daily living activities. Our goal is to support clients in maintaining independence while receiving the compassionate care they deserve.

Service Areas

Caregivers Unlimited proudly serves clients throughout Charleston, Dorchester, Berkeley, Beaufort, Colleton, and Jasper Counties in South Carolina.

Position Summary

The Home Care Scheduler is responsible for coordinating and maintaining caregiver and client schedules to ensure consistent, high-quality care. This role also supports the administrative team with filing, scanning, and maintaining caregiver records and data. The scheduler must be organized, professional, and able to communicate effectively with caregivers, clients, and case managers.

Key Responsibilities

  • Answer all incoming phone calls in a professional and timely manner.
  • Schedule and assign caregivers to clients based on availability, location, and qualifications.
  • Maintain accurate and up-to-date schedules in the scheduling or EVV system.
  • Communicate all schedule changes promptly to caregivers and clients.
    Respond quickly to last-minute call-outs and coordinate replacements to ensure uninterrupted care.
  • File, scan, and organize caregiver and client records in accordance with agency and state compliance standards.
  • Monitor caregiver data task sheets weekly for completion and accuracy.
  • Follow up with caregivers to ensure all required documentation and task sheets are submitted on time.
  • Assist in verifying time and attendance, including clock in/out compliance.
  • Maintain confidentiality of all caregiver and client information in compliance with HIPAA.
  • Support the administrative team with additional office duties as assigned.
    Build positive relationships with caregivers and clients through clear, professional communication.

Qualifications

  • High school diploma or equivalent (Associate's degree preferred).
  • Prior scheduling experience inhome care, healthcare, or staffing strongly preferred.
  • Excellent communication and organizational skills.
  • Strong computer skills, including Microsoft Office and scheduling/EVV software.
  • Ability to manage multiple tasks and remain calm under pressure.
  • Professional demeanor and strong attention to detail.

Skills & Competencies

  • Professional and courteous phone etiquette.
  • Strong attention to detail and accuracy.
  • Dependable, punctual, and team-oriented.
  • Ability to prioritize, problem-solve, and adapt to changing needs.
  • Confidence using technology for communication and recordkeeping.
  • Commitment to confidentiality and high ethical standards.

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