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Patient Service Coordinator Ambulatory I

7 hours ago

Brooklyn Park, Minnesota, United States Hennepin Healthcare Full time

SUMMARY

We are currently seeking a PSC Ambulatory I - Community Clinic to join our Brooklyn Park Clinic team. This full-time role will primarily work on-site, working M-F 8:30 AM - 5:00 PM, and ONE shift per week at 11:30 AM - 7:00 PM, and ONE weekend per 6 weeks 7:30 AM - 12:00 PM.  

Purpose of this position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

RESPONSIBILITIES

  • Welcomes patients and guests in a friendly manner, following Hennepin Healthcare expectation of greeting customers
  • Provides navigation assistance to all patients and guests 
  • Utilizes the electronic health record accurately and efficiently to perform the following functions:  patient check-in, point of service collections (co-payments, self-pay, and outstanding balances), registration, patient check-out (schedule following the standard processes), verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
  • Ensures personal workspace and patient waiting areas are neat and sanitized.
  • Responsible for handling patient financial transactions: cash box, cash collections, credit/debit card transactions, daily reconciliation
  • Promotes the organization and assists in maintaining clinic efficiency 
  • Provides clerical support to clinical staff, such as processing patient forms, and urgent scheduling needs. 
  • Provide scheduling support for contracted providers and specialty departments 
  • Provide support for providers with requests and urgent needs 
  • Manages special patient needs upon request 
  • Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Level Agreement) and urgency of the message 
  • Receives and creates encounters for medical forms and delivers them to the clinical team 
  • Assist with processing of time sensitive patient's needs, such as patient forms, etc.
  • Perform other duties as assigned

QUALIFICATIONS
Minimum Qualifications:

  • High School Diploma or equivalent
  • At least one year of experience in related field and/or six months of medical clerk experience
  • One year of customer service experience

Preferred Qualifications:

  • Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
  • Ability to work in a fast-paced, continually changing environment 
  • Ability to respond appropriately to shifting priorities
  • Ability to prioritize work assignments
  • Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
  • Demonstrates knowledge and understanding of organizational policies and procedures
  • Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook
  • Ability to work independently and in a team setting

Knowledge/ Skills/ Abilities:

  • 6 months of previous HHS experience
  • Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
  • Certification from
    • HFMA OR
    • NAHAM OR
    • HBI Patient Access Certification
  • Experience with Electronic Health Records (EHR) – Epic experience preferred
  • Understanding of medical terminology 
  • Experience with different payers/insurance requirements
  • Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)