Revenue Billing Specialist

3 days ago

Waltham, Massachusetts, United States Benchmark Senior Living Full time

Joining the Benchmark Senior Living (BSL) team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our supportive environment, associates have the opportunity to learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors

The Billing Specialist reports to the Director of Business Admin Operations, with a strong relationship to the Senior Director of Financials Operations, Community Accounting, Corporate Operations as well as the Director of Business Administration and Executive Director in each community being supported.  This role focuses on revenue cycle activities and accounts payable.This position is a hybrid role, 3 days in office and 2 days remote. 

Principal Duties/Responsibilities:

  • Manage and maintain the process for billing and revenue collection throughout the entire resident senior living life cycle.
  • Ensure the accuracy, printing, and mailing all resident statements by the 20th of the month, if this dates fall on the weekend it will be the following Monday. 
  • Provide oversight and support to communities that have new/vacant DBA roles to ensure resident statements are reviewed prior to printing
  • Serve as main point of contact for any lockbox related questions or concerns
  • Function as lead contact for resident payment portal (Rent Café) training and questions
  • Provide support for billing Sysaid tickets, NSF processing, move out processing
  • Develop process improvements and assist with other opportunities to develop the role   
  • Develop and maintain documentation on systems and processes to be used for associate training
  • Other related ad-hoc projects as assigned.

Education/Experience/Licensure/Certification:

  • Associate or bachelor's degree in business related field preferred
  • 3+ years progressive revenue cycle experience
  • Prior experience with multi-site organization preferred
  • Prior experience with printing and mailing large quantities of statements
  • Prior experience with online bill pay system management

Required Skills/Abilities

  • Knowledge of Microsoft Office as well as familiarity with the Internet and its search tools
  • Proven multi-tasking capabilities
  • Excellent problem-solving skills
  • Strong organizational, oral and written communication skills

As a Home Office associate at Benchmark, you will have immediate access to a variety of benefits including, but not limited to, the following: 

  • 10 paid holidays plus 1 floating holiday 
  • Vacation and Health & Wellness Paid Time Off 
  • Tuition Reimbursement  
  • Physical & Mental Health Wellness Programs 
  • Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield 
  • 401K Retirement Plan with Company Match 
  • Long Term Care Insurance 
  • Company-provided Life Insurance & Long-Term Disability 

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