Customer Service Representative

1 week ago

Troy, Michigan, United States Associa Full time

The Customer Service Associate will assist customers with any troubles or inquiries that they might have. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. This is a full-time position in Troy, MI.

Hours: Monday - Friday 8:30 am - 5:00 pm EST (some overtime by be required)

Job Duties and Responsibilities

Duties include but are not limited to:

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translate into solutions.
  • Ability to understand and explain a customer's account balance and to provide the means for them to make any necessary changes to their payment processes
  • Can understand and explain the processes of the Homeowners Association to a customer.
  • Calmly assist customers in emergency situations by coordinating contact to other personnel and vendors.
  • Assist vendors with invoices and other questions
  • Ability to utilize the Associa website from both Homeowners and Community Archives sides.
  • To make necessary changes to Association Facts in proprietary database when updates are necessary to ensure information is accurate
  • Must have prior customer service experience and be able to handle stress.
  • Other duties as assigned.

Requirements:

1

    • 3 years of call center, customer service, high call volume or directly related experience
  • Knowledge of general office equipment (copier, fax, phone systems, etc.).
  • Knowledge of conflict resolution techniques at a proficient level.
  • Professional communication skills (phone, interpersonal, written, verbal, etc.).
  • Professional customer service skills.
  • Self-motivated, proactive, detail oriented and a team player.
  • Time management and time critical prioritization skills.

  • Customer Service Representative

    1 week ago

    Troy, Michigan, United States Circle K Full time

    Store : 536 Edwardsville Rd, Troy, Illinois Shift AvailabilityWeekends OnlyJob TypePart timeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will...

  • Customer Service Representative

    7 days ago

    Troy, Michigan, United States Planet Fitness Full time

    Job Details Job Location: Troy, MI 48084 Salary Range: $13.50 Hourly Job Shift: PT: 6a-2pWe are seeking a Customer Service Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free"...

  • Customer Service Representative

    2 days ago

    Troy, Michigan, United States BELFOR Franchise Group Full time

    External Job Title: Customer Service Representative (On-Site)External Job Description: Position Location: Troy, MI (On-Site)Position Compensation: $20 New Hire Training: New hires must be available for a two week training program conducted during standard business hours (8:30am -- 5:00pm, Monday through Friday)Position OverviewContact Central Agents are...

  • Service Representative

    2 weeks ago

    Troy, Michigan, United States Thompson Safety, Llc Full time

    Job Summary: Responsible for servicing and growing assigned customer base while exceeding customer expectations with urgency.  Service Representatives will build their territory with Account Executives to maximize the growth of the company.  Supervisory Responsibilities: NoneEssential Job Functions: Assists the Company in developing new business...

  • Seasonal Customer Service Representative

    3 days ago

    Troy, Michigan, United States Nordstrom Full time

    This job is a great fit for someone who is customer obsessed and loves to solve problems.A day in the life…Assist customers with a variety of transactions through a seamless and friendly experienceDemonstrate expertise in all technologies used in the store environmentInspire trust, teamwork and positive team relationshipsDefuse customer situations and...

  • Sales Representative

    7 days ago

    Troy, Michigan, United States CSF Logistics Full time

    Sales Representative at CSF LogisticsLocation: 3250 W Big Beaver Rd #310, Troy, MI 48084Job Type: Full-Time (In-Office)Salary: Commission-OnlyAbout CSF Logistics:CSF Logistics is a third-party logistics company that focuses on transporting vehicles for dealerships and auctions across the U.S. Our team is passionate and committed to providing excellent supply...

  • Automotive Business Development Representative

    7 days ago

    Troy, Michigan, United States LaFontaine Infiniti Troy Full time

    AUTOMOTIVE BUSINESS DEVELOPMENT REPRESENTATIVE/ CALL CENTER REPRESENTATIVEAre you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might...

  • Outside Sales Representative

    2 days ago

    Troy, Michigan, United States Bullfrog Group, LLC Full time

    Company DescriptionBullfrog is a leading provider of Cisco-hosted voice solutions designed for small, mid-sized, and large enterprise businesses across North America. The company has helped thousands of businesses transition from traditional on-premise phone systems to modern cloud-based solutions. With its "Triple Play Bundle" for Calling, Meetings, and...

  • Technical Support Representative

    1 week ago

    Troy, Michigan, United States Global Payments Inc. Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Robotics Business Development Representative

    1 week ago

    Troy, Michigan, United States RobotLab Detroit (Bot Works USA Inc.) Full time

    Commercial Robotics Business Development Representative (BDR) – Multiple Industries (Part-Time, Flexible, CommissionedRobotLAB Detroit • Bot Works USA Inc.About UsRobotLAB Detroit is a rapidly growing commercial robotics dealership serving the extended Metro Detroit / Ann Arbor Area. We are helping business owners automate tasks that people do not want...