Office Operations Manager

Company Overview

Insight Holdings Cleveland is a fast growing, fast paced, full-service real estate company with over 8 years of experience in property management, development, and investment. We are committed to delivering exceptional service, maintaining high-performing assets, and building thriving communities throughout Cleveland. As we expand, we're looking for a skilled and dedicated Office Operations Manager to join our leadership team.

Position Summary

The Office Operations Manager is a leadership role responsible for overseeing the day-to-day operations of our residential and commercial properties while also managing internal staff and office functions. You'll serve as a key point of contact for tenants, vendors, team members, and investors, ensuring smooth operations, regulatory compliance, and high levels of service and communication.

This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys wearing multiple hats, and can handle both the operational and interpersonal demands of real estate management.

Key Responsibilities

Property Management:

• Oversee daily operations for all Insight Holdings properties (residential and commercial)
• Manage tenant relations, including leasing, renewals, rent collection, move-ins/outs
• Handle sensitive tenant communications with professionalism, empathy, and discretion
• Coordinate maintenance requests, repairs, and capital projects
• Perform regular property inspections and ensure code compliance
• Make regular property-related payments such as utilities and vendor invoices
• Track and manage property performance, budgets, and operating costs

Administrative Duties:

• Prepare and draft leases for new tenants, ensuring all documentation is accurate and complete.
• Facilitate move-ins and move-outs, coordinating with tenants to ensure a seamless process.
• Track and verify that all prospective tenants complete necessary paperwork and meet requirements.
• Maintain organized records and documentation related to leasing and tenant communications.
• Assist with basic accounting, including rent collections, payments, financial reporting, reconciliation, and entries.
• Keep detailed records of property-related finances, contracts, and correspondence.
• Utilize property management software, Microsoft Office Suite, Google Drive, Google Sheets, and Microsoft Excel to manage property data effectively.

Compliance & Administration:

• Ensure compliance with all city, county, and state regulations
• Manage elevator inspections, building inspections, rental registrations, and renewals
• Oversee insurance coverage, licenses, and permits for all properties
• Maintain administrative records for inspections, documentation, and deadlines
• Support risk mitigation efforts and prepare for audits or regulatory reviews.

Office & Team Management:

• Lead and support a team of 5+ employees (maintenance, leasing, groundskeeping, admin)
• Conduct weekly check-ins, set KPIs, and ensure accountability and results
• Oversee daily office operations, internal systems, and administrative workflows
• Coordinate with vendors and facilitate timely, quality service delivery
• Support onboarding, scheduling, and time tracking for staff

Qualifications

• 5+ years of management experience
• Strong leadership and team management experience
• Solid understanding of regulatory and compliance requirements
• Skilled in conflict resolution and sensitive communication
• Strong administrative and organizational abilities
• Proficient in property management software and Microsoft Office/Google Workspace
• Experience in investor relations or office operations is a plus

Compliance & Legal Knowledge:

• Ensure adherence to Fair Housing regulations and basic real estate laws.
• Stay informed of property management best practices and local housing regulations.

Benefits

• Health, Dental, Vision Insurance
• Discounted Housing Options
• Clear path for growth and promotion within the company
• Professional development and career advancement opportunities
• Paid time off, parental leave, and employee discounts
• Supportive team environment in a thriving Cleveland neighborhood
• Company referral program

How to Apply

Submit your resume and a brief cover letter outlining your qualifications to:

Insight Holdings Cleveland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

By joining Insight Holdings, you'll be part of a passionate team that's reshaping real estate in Cleveland. Apply today and help us build something great together.

Job Type: Full-time

Pay: $55, $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person