Director, Student Success

Position Summary

The Office of Student Affairs at NYU's School of Professional Studies (SPS) is seeking a Director, Student Success.  

The Director will plan and oversee the delivery of intervention and support programs for students including onboarding, orientation, mentoring, wellness workshops, tutoring services, and directing crisis strategies designed to help students navigate difficult academic and personal challenges.

The Director will also develop and implement evidence-based, data-driven strategies to identify at-risk students, provide targeted and timely interventions, and monitor outcomes and ensure continuous student engagement—contributing to improved retention, persistence, and graduation rates at SPS for populations, including new, continuing and transfer, graduate, undergraduate, international and online students.

The Director will analyze student success metrics to evaluate the effectiveness of programs and interventions across SPS and share recommendations to execute effective retention, engagement and graduation strategies.  The position will supervise the student success team and collaborate with academic units, faculty, advisors and support services across SPS and NYU to create a seamless, holistic student-centered ecosystem.  The Director will lead efforts to bring together Academic Advisors and student service departments to share ideas and develop strategies and programs across the School.

Qualifications

Required Education:
Bachelor's Degree

Preferred Education:
Master's Degree in related field

Required Experience:
7+ years progressively responsible professional-level experience in student services, university administration, including experience creating, implementing and assessing student success programs, managing staff and databases.

Preferred Experience:
Proven track record in the successful implementation of evidence-based strategies to identify at-risk students that provide targeted and timely interventions contributing to improved retention, persistence, and graduation rates.

Required Skills, Knowledge and Abilities:
Knowledge of best strategies to promote student success and retention. Experience supporting diverse student populations, including international students, online students and adult learners. Self-motivated to work independently and the desire to also work as part of a team. Proven experience managing staff and leading cross-functional teams. Excellent interpersonal, collaboration, public speaking, and writing skills. Ability to handle sensitive situations and/or information with discretion and empathy. Willingness to work occasional evenings and weekends. Demonstrate leadership ability.

Additional Information

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $95,000.00 to USD $135, New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

Since 1934, the NYU School of Professional Studies (NYU SPS) has been a deeply respected institution of higher education that is grounded in applied learning. From its early years, training returning World War II veterans to fulfill the nation's urgent need for skilled technical workers, it has evolved into a professional education powerhouse that offers 20 graduate degrees, 14 bachelor's degrees for undergraduate students, four associate's degrees, and a plethora of continuing education courses and credentials.

NYU SPS is a thought leader, and serves as an incubator for new ideas in industries that are constantly changing.  We prepare students for in-demand jobs in fields including real estate,  hospitality and tourism; global affairs; global sports management;  publishing; marketing and public relations; project management; executive coaching and organizational consulting, human capital management; information technology, management and systems; translation; publishing and professional writing. NYU SPS is focused on building skills that open doors to opportunities in emerging fields and global markets. NYU SPS faculty members are leading experts in their areas of discipline, with a hands-on approach that encourages students to push beyond their limits and to break new ground.

NYU SPS is committed to inclusion, diversity, belonging, equity, and access throughout the School.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.

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