Help Desk Agent
2 days ago
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
AET Federal is seeking experienced
Help Desk Agents
to join our team supporting a federal program in
Tysons, VA
. This is a full-time,
on-site
position requiring a candidate who either holds an active
Public Trust clearance
or is
clearable
. The ideal candidate will bring 3–5 years of Tier I/II support experience in a fast-paced IT service desk environment, with a strong commitment to customer service and technical problem resolution.
Key Responsibilities:
- Provide first-level contact and problem resolution for users with hardware, software, and application issues
- Support Windows OS, Microsoft Office Suite, VPN, and various agency-specific systems
- Document all interactions using a ticketing system and ensure timely issue resolution
- Escalate complex or unresolved issues to Tier III support when necessary
- Follow standard help desk procedures and contribute to knowledge base documentation
- Maintain confidentiality and security protocols related to federal systems and data
Requirements:
- Must have Public Trust clearance or be eligible to obtain one
- 3–5 years of IT help desk or technical support experience
Able to commute to Tysons, VA and work flexible hours (some weekends)
Strong knowledge of Microsoft 365, Active Directory, VPN, and remote support tools
- Familiarity with ticketing systems such as ServiceNow, Remedy, or Jira
- Excellent written and verbal communication skills
- Ability to work independently and in a collaborative team environment
-
Part Time Help Desk Agent
2 weeks ago
Vienna, Virginia, United States AET FEDERAL INC Full time $40,000 - $80,000 per yearBenefits: 401(k) matchingDental insuranceHealth insuranceVision insuranceAET Federal is seeking experienced Part Time and On Call Help Desk Agents to join our team supporting a federal program in Tysons, VA that have weekend availability. This is a part-time/ on-call on-site position requiring a candidate who either holds an active Public Trust clearance or...
-
Part Time Help Desk Agent
6 days ago
Vienna, Virginia, United States AET Federal Inc. Full timeBenefits:401(k) matchingDental insuranceHealth insuranceVision insuranceAET Federal is seeking experiencedPart Time and On Call Help Desk Agentsto join our team supporting a federal program inTysons, VA that haveweekend availability. This is apart-time/ on-call on-siteposition requiring a candidate who either holds an activePublic Trust clearanceor...
-
Project Support Analyst
1 week ago
Vienna, Virginia, United States Integral Federal Full time $60,000 - $90,000 per yearOverview:The Project Support Analyst is responsible for ensuring high-quality service delivery across all customer interactions and operational processes. This role combines quality assurance, performance analysis, and operational support to identify process improvements, enhance agent performance, and maintain compliance with service standards and key...
-
Project Support Analyst
2 weeks ago
Vienna, Virginia, United States Integral Federal, Inc. Full time $60,000 - $90,000 per yearThe Project Support Analyst is responsible for ensuring high-quality service delivery across all customer interactions and operational processes. This role combines quality assurance, performance analysis, and operational support to identify process improvements, enhance agent performance, and maintain compliance with service standards and key performance...
-
Front Desk Administrative Assistant
1 week ago
Vienna, Virginia, United States Creative Development Partners Full timeAbout UsAt Divaris, we are one of the largest and most highly regarded full-service commercial real estate firms in the mid-Atlantic region. Our mission is simple: to consistently meet and exceed the expectations of our clients by leveraging our unique combination of talent, technology, and connectedness.We believe that our people and their vision for the...
-
Sr Agentic AI GTM Specialist
2 weeks ago
Vienna, Virginia, United States ServiceNow Full time $190,000 - $235,000 per yearCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Desktop Image Management
7 days ago
Vienna, West Virginia, United States Tesla Laboratories. Full timeWe are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual Desktop environments or Citrix. This role is essential in supporting and enhancing our IT services within a high-security government context, necessitating all candidates to be U.S. citizens with an...
-
Medical Receptionist
2 weeks ago
Vienna, Virginia, United States Chiropractic Health Clinic Full time $42,000 - $63,000 per yearJob SummaryOur private holistic clinic in Vienna VA is seeking a dedicated and compassionate Front desk receptionist to join our team. The ideal candidate will play a vital role in providing exceptional patient care and support within our family oriented private chiropractic practice.**This position requires a strong understanding of health insurance...
-
Sales Engineer
2 weeks ago
Vienna, Virginia, United States Clear Fracture Full time $120,000 - $200,000 per yearAre you a dynamic Sales Engineer with a passion for cutting-edge AI and a drive to make a significant impact in the government sector and beyond? Clear Fracture is revolutionizing data integration with groundbreaking AI-driven solutions, empowering organizations to unlock their data's full potential for smarter decisions and agile operations. We're seeking a...
-
Host/Hostess
2 weeks ago
Vienna, Virginia, United States Kizuna Sushi & Ramen Full time $36,000 - $72,000 per yearWe serve the best sushi in Tysons and 100% handcrafted ramen broths to our guests. We use high-quality ingredients, prepare them with care, and present them with love.We are looking for front desk associates who host and help with takeaway orders. The associates' focus is kicking off the guest experience on a positive note through greeting, answering the...