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Care Coordinator

9 hours ago

Charleston, South Carolina, United States Wellhaven Home Care Charleston Full time

Vision

Are you Rooted in Integrity, and Driven by Compassion? Do you Serve with Expertise? Are you Committed to Excellence? If so, Wellhaven Home Care may be the right fit for you

Why Work for Wellhaven Home Care?

Wellhaven Home Care has been enabling families to experience peace of mind by providing compassionate in-home care with reliable service and expertise for nearly 40 years We don't just support our clients — we support our team members as well. We know that when employees feel seen, heard, and valued, they can give their best. Here's why you'll love working with us:

  • Work/life balance with flexible schedules that work for you
  • Award-winning employer — recognized 7 years in a row through
  • Paid training to grow your skills
  • Weekly pay for financial peace of mind
  • Employee appreciation events
  • Compassionate leadership that's always in your corner
  • Client matching — we set our team up for success
  • Recognition and advancement opportunities

Key Responsibilities

Wellhaven Home Care Charleston is looking for a driven Care Coordinator to:

  • Aid in the recruitment, development, and deployment of our caregiving staff
  • Ensure exceptional care delivery through managing client/caregiver connections
  • Cultivate healthy relationships with clients and their support structures
  • Support the overall vision and mission of Wellhaven Home Care

Profile

The ideal candidate will embody the values of Wellhaven Home Care:

  • Rooted in Integrity
  • Driven by Compassion
  • Serving with Expertise
  • Committed to Excellence

possess the following traits:

  • Strong work ethic
  • Self-motivation
  • High relational IQ
  • Humility in receiving constructive feedback
  • Good judgment
  • Ability to motivate others
  • Ability to give direction and feedback
  • Goal-orientation
  • Organized and efficient resource management
  • Sense of urgency
  • Resourceful and solutions-oriented
  • Pleasant, joyful personality
  • Technological proficiency

Specific Duties

Aid in the recruitment, development, and deployment of our caregiving staff

  • Recruit, screen, and onboard new employees in conjunction with the Director of Operations
  • Monitor training process and caregiver compliance
  • Assist the Director of Operations with caregiver performance reviews
  • Serve as first point of contact for caregivers via phone call, text, and email
  • Contact clients for feedback regarding caregiver performance
  • Ensure accurate timekeeping and payroll reporting to Director of Operations

Ensure exceptional care delivery through managing client/caregiver connections:

  • Cultivate an understanding of the unique relationships between clients and their caregiver(s)
  • Manage client/caregiver schedules in our proprietary platform
  • Review and verify shifts, and respond to care alerts
  • Respond quickly to urgent caregiver and client needs to fulfill service opportunities
  • Periodically work in direct care with clients and as a fill-in as caregiver as needed

Cultivate healthy relationships with clients and their support structures:

  • Build and maintain positive relationships with clients and their support structures (families, communities, health care professionals, etc.)
  • Maintain accurate client care plans and records, both physical and electronic, in compliance with HIPAA, SC Department of Public Health, and any other regulatory bodies

Support the overall vision and mission of Wellhaven Home Care:

  • Maintain active engagement with our Charleston office, being present in-person 4+ days a week
  • Assist in opportunities to pursue new clients and grow the company throughout the Charleston metro and beyond

Qualifications and Skills

  • High School Diploma or equivalent; College Degree preferred
  • Minimum licensure: current CNA license or equivalent
  • Experience in the Senior, Home Care, or Health Care industries
  • Caregiving or nursing experience preferred
  • Excellent written and verbal communication skills
  • High proficiency with computers, software programs, online platforms and mobile devices
  • Demonstrated experience in a capacity working with direct reports
  • Must be able to pass Drug Screen and Background Check
  • Knowledge of basic medical terminology

Job Parameters

  • Full Time: 35+ hours per week
  • Non-exempt, paid hourly
  • In Office 4-5 days per week
  • On-Call alternate nights and weekends

Benefits:

  • Life insurance
  • Gap coverage available through AFLAC
  • Paid time-off
  • Paid training
  • Paid holidays
  • Continuing education bonus
  • Performance bonus

Schedule:

  • Monday to Friday in-office, 8:30-4:30 (with half day off)
  • Periodic on-call nights and weekends (remote)

If you're passionate about helping others and want to work for a company that values your time, effort, and heart — apply today and see what it means to work the Wellhaven Way