it manager

Under the Director of Information Technology's general direction, the IT Team leads the day-to-day oversees support, configuration, and maintenance of application and storage servers, network infrastructure, and telecommunications equipment.

Expectations of Leadership:

• Actively support, demonstrate, and promote the company's core values.
• Be approachable and engaging with fellow team members
• Always treat individuals with dignity and respect regardless of job position.
• Demonstrate maturity by exhibiting excellent listening skills.
  Make educating, inspiring, and motivating your team central to your mission.

Major Responsibilities/Activities:

• Oversees, monitors, and supervises an IT Team comprised of Systems Administrators, Helpdesk Manager, and similar staff.
• Plan, assign and direct work of the IT Systems Team; schedule shift coverage; evaluate and document performance and recommend disciplinary action when necessary.
• Monitors team member performance to include but not limited to providing and supervising team members' personal and professional development, providing mentorship, preparing and conducting evaluations, and delivering recognition and rewards as needed to maximize productivity.
• Leads by example, modeling SASC values and supporting the culture by treating all employees fairly and applying policies and procedures consistently and in a timely manner.
• Establishes processes for requesting, prioritizing, and documenting IT Team projects, break-fix activity, and inventory.
• Institutes preventive maintenance routines and change control processes for assigned systems to ensure optimal operation while minimizing business impact.
• Review Staff work for accuracy and timely completion of assigned duties.
• Monitors IT Systems utilization and makes recommendations to ensure optimal operation.
• Reviews IT Team workflow and recommends ensuring adequate staffing to meet SASC business needs.
• Ensures compliance of processes, procedures, and staff with all applicable regulatory frameworks.
• As assigned, participates in the evaluation, selection, and implementation of systems as a project manager or project team member.
• Coordinates and communicates IT Systems activities with the Director of IT.
  Performs other duties as assigned.

Minimum Requirements:

• Preference is given to qualified Santa Ana Tribal Members.
• Bachelor's degree in Information Technology or a related field or an equivalent mix of training, certification, education, and experience required.
• Five (5) years of systems administration or network engineering experience in an enterprise environment is required.
• Prior experience in a casino IT environment preferred.
• Four (4) years' experience supervising frontline technical support staff preferred.
• A smartphone capable of running company applications and communication systems is required. If the company does not provide a smartphone, a candidate or employee may be provided a smartphone of the company's choice through a payroll deduction program.
• All employees must proficiently use a smartphone for company applications, email, and text.
  Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.

Essential Mental Functions:

The essential mental functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Maintains a strict level of confidentiality regarding company information.
• Strong organizational skills.
• Proven ability to provide outstanding customer service.
• Must have excellent problem-solving abilities.
• Must be a detail-oriented, organized individual with the ability to multitask.
• Must be able to work in a fast-paced environment.
• Must be able to deal with stressful situations in a professional manner.
• Must be a Team Player.
• Display strong verbal and written communication skills.
  Proven ability to handle conflict situations.

Essential Physical Functions:

The essential physical functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle, grasp, and feel, reach with hands and arms, talk, and hear.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Sitting or standing for extended periods of time.
• Must be able to work various hours including weekends and holidays.
• Must present self in a well-groomed, professional appearance.
• The employee must be able to lift to 25 pounds.
• Must be able to work at a fast pace.
• Must be able to handle stress effectively.
• Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents.
  Physical ability to safely perform the essential job functions of the position.

Equipment Used:

• Telecommunication equipment.

• Computers, printers, servers.

• All additional office equipment.

Work Environment:

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud. Team member will be exposed to inclement weather and a second-hand smoke-filled environment.

Hazards include working around moving equipment. Equipment must be properly used, or they can be potentially hazardous.