Patient Services Representative

About Sound:

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insuranc
• eHealth care and dependent care flexible spending accoun
• t401(k) retirement savings plan with a company matc
• hPaid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO polic
• yTen company-paid holidays per yea

r

About the Tea
m: Southwest Pulmonary, a division of Sound Physicians is a group of board certified pulmonary, critical care and sleep medicine specialists. Our physicians and advanced practice providers diagnose and treat all pulmonary disorders, including COPD, asthma, interstitial lung disease, pulmonary fibrosis, cough, dyspnea, and lung nodules. We service patients through our clinics in the Dallas and Plano communitie

s

**.

About the Ro**

le:The Patient Service Representative assumes a pivotal role in our practice relating directly and indirectly to patient satisfaction and to the ultimate success of the clinic. Given the integral nature of the position, the front office medical assistant's demeanor must be reflective at all times of the highest quality standards of professionalism exemplified by Southwest Pulmonary as a division of Sound Physicians. This role will serve as both the first and last point of contact for or patien

ts.The perfect candidate must be a team player, highly motivated and demonstrate a positive attitude. This individual will assist in checking patients in/out, collecting copays, verifying benefits, scheduling procedures, answering phones, scheduling appointments and other duties as assign

**ed.

The Deta**
ils: Full-time in office position, Dallas, TX 75231, M-F

**8am-5

In this role, you will be responsibl**

• e for:Answering incoming
• callsScheduling patient appoin
• tmentsTaking messages and routing to appropriate phy
• sicianEnsuring patient messages are addressed by the end of ea
• ch dayPaging calls to physicians when nec
• essaryPreparing patient charts for upcoming appoin
• tmentsConfirming appointments with patients a week in a
• dvanceAssisting anyone who approaches the front desk – patients, vendors
• , etc.Verifying insurance and obtaining referrals if
• neededChecking patients
• in/outPrinting demographic update sheet on all scheduled pa
• tientsVerifying patient information is accurate and up t
• o dateCollecting co-payments and outstanding balances at point of
• visitForwarding pre-certification requests to Medical Ass
• istantEntering data for Daily
• BatchPrinting and working no-show and cancellations list
• weeklyInitiating correspondence to outside physicians regarding no-shows and cancell
• ationsOverseeing coordination of daily
• tasksServing as point of contact for patient escal
• ationsScheduling luncheons with Durable Medical Equipment (DME) represent
• ativesSorting and distributing faxes and mail as
• neededScanning and indexing new patient records and medical records as desi
• gnatedOther duties as as

**signed

What we are look**
ing for: A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and exp

erienc
e

• **:

Values:
Work Ethic – Dedication to getting the job done well and on time, regardless of circumstances, a can-d
- o attitudeRelationship Building and Ma
intenance: The ability to create and nourish healthy, strong relationships, as the fac
- e of Soun
dTeamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed or
- ganizationCritical
Thinking: Demonstrates the ability to be proactive, anticipate needs; ability to make good decisions with incomplete, ambiguous i
- nformationAd
aptability – Demonstrates flexibility and a willingness to change as circumstances evolve and be
- coachableResour
cefulness – Proactive willingness to utilize available information and tools to figure things out, not afraid to ask questions when
- necessary
Commitment – Demonstrates a dedication to the job, project, organization, customer/clients, and
- co-workersStrateg
ic Thinker: Demonstrates the ability to look at the big picture and proactively develop a plan
- of actionSelf
-Motivated: Proactively jumps in to start a task or project with limited direction; asks to take on more responsibility and wh
- at is nextColl**
aboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-maki

ng process

• Knowledge:High school diploma, or equivalent and two years of healthcar
• e experienceKnowledge of medical practice and care and insurance
• plan payersKnowledge of physician business procedures and medical
• terminologyKnowledge of front office customer se
• rvice levelsKnowledge of medical equipment and
• instrumentsBilingual English/Spanish speaking a plus, but

n

ot required

• Experience:2 years' experience in a medical o
• ffice settingElectronic Health Record (EM
• R) experienceProficiency in the operation of a computer and other off
• ice equipmentSkill in identifying and resol
• ving problemsAbility to use good reasoning and judgment and react calmly in emergen
• cy situationsAbility to establish and maintain effective working relationships with patients, co-worker
• s and vendorsAbility to read, write and communicate effectively with oral and written c
• orrespondenceAbility to exercise a degree of initiative

*and judgment

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state,*

*or local laws.

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subje*

ct to amendment.