Billing Specialist

Exciting Opportunity to Join Our Legacy of Environmental Leadership
About Us:
At Arcwood Environmental, we are more than just a company; we are pioneers in industrial waste management, committed to creating a cleaner, safer world. Since our inception during the environmental movement of the 1970s, we've been at the forefront of solving complex environmental challenges. Headquartered in Indianapolis, Indiana with a dedicated team of 2,000+ employees spread across the United States, we provide innovative and compliant solutions to thousands of clients in diverse industries.

Why Arcwood?

• Impactful Work: Be part of a team that makes a real difference. Our comprehensive services range from hazardous waste management and emergency response to onsite support and technical solutions, allow us to solve our customers' waste challenges. We are part of the solution. We don't generate any waste ourselves.
• Growth Opportunities: At Arcwood, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.
• Safety First: Your health and safety are our top priorities. We foster a culture where every employee is empowered to act safely and ensure the well-being of their colleagues. Our mantra is Safe and Compliant, Always.
• Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.

Our Commitment:
We are dedicated to fostering an inclusive and innovative workplace where every employee can thrive. As part of our team, you will have the freedom to contribute your expertise wherever needed, ensuring the success of our mission to protect the environment.

Our Vision:
Our vision is to be the most trusted partner in the environmental services industry. We put our customers first and deliver agile, sustainable, and innovative solutions. We commit to nurturing top talent and creating lasting value for our customers, shareholders, communities, and the planet.

Our Ownership:
Arcwood Environmental is backed by the EQT Infrastructure VI fund, enhancing our capabilities, and expanding our reach. EQT is a dynamic global investment powerhouse managing EUR 232 billion in assets (EUR 128 billion fee-generating). With a focus on Private Capital and Real Assets, EQT owns and supports leading companies across Europe, Asia-Pacific, and the Americas, fostering sustainable growth, operational excellence, and market leadership. This exciting ownership positions us for continued impacts and growth in the future.

Billing Specialist
The Billing Specialist is responsible for supporting the Billing team by performing daily activities such as accurate and efficient processing of transactions, invoicing for transportation and waste shipments, and invoicing submissions to customers. This role interacts with other departments, customers, and vendors to ensure invoice accuracy and timeliness.

Essential Functions & Requirements

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Calculates transactions based on inventory of other data provided
• Performs manifest reviews and enters manifests into MMS system; informs appropriate personnel of missing or incorrect data
• Completes third-party invoice receipt, distribution to locations, and processing
• Reviews open transaction report for errors or issues to keep billing current
• Submits customer invoices through manual e-mail, customer portal, or other special delivery processes as assigned
• Completes daily entry of timekeeping and customer invoice conversation notes regarding invoice submission status
• Completes customer requests for weights, manifest copies, and questions regarding invoices
• Follows and updates existing standard operating procedures for duties
• Cross-trains with other Billing Specialists and Billing Manager to ensure adequate coverage
• Communicates invoice and pricing issues to the appropriate personnel
• Ensures that invoice billing and submission is completed thoroughly, accurately, and in a timely manner
• Distributes signed documents and/or manifest copies to customers and/or generators as needed
• Takes on additional duties as assigned to support the team and organization

Education

• High school diploma or equivalent (required)
• Bachelor's degree (preferred)

Experience

• 2+ years of office environment or Customer Service experience (required)
• Previous experience in an accounting or billing role (preferred)

Competencies

• Quality communication skills for interacting with both internal and external customers
• Proficiency in Microsoft Office suite products (Word, Excel, Outlook)
• High attention to detail with the ability to accurately complete data entry tasks
• Organizational skills, with the ability to effectively prioritize and manage multiple projects
• Team and client-oriented; takes ownership in resolving customer issues with high satisfaction
• Regular and predictable attendance to perform the functions and requirements of this role

Benefits, Compensation, & Workforce Diversity
Arcwood offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with 7% company match, and tuition reimbursement.

Equal Opportunity Employer - Veterans & Disabilities

A post-offer drug screen and background check will be required.