Sales and Service Representative

Attindas Hygiene Partners
designs, manufactures, and markets absorbent hygiene products. The company sells adult incontinence and infant diapers, among other products, into the healthcare, retail, and direct-to-consumer channels under brands including Attends, Indas, and Comfees as well as a wide range of private label brands for retailers.

Mission:
We champion health, dignity and comfort.

Vision:
To be a global leader in absorbent hygiene by meeting consumers' diverse needs through effective, affordable and widely available personal care solutions.

Our Values:
Personal, Agile, Innovative, and Integrity

Attindas' Home Delivery Incontinence Supplier, HDIS located in Ormond Beach, FL is looking for a Sales and Service Representative to join the team
Key Responsibilities:

• Promote and adhere to HDIS' Core Values: Integrity, Compassion, Excellence, Respect, and Commitment to Quality
• Interact effectively and consultatively with customers:
• Learn and demonstrate extensive product knowledge
• Through questions, gain an understanding of customer needs
• Share useful information about products and solutions available to customers
• Assist customers with Re-supply plans to ensure proper monthly communication and supply
• Offer appropriate ancillary products based on customer needs with training and resources, develop and maintain extensive knowledge of:
• Medicaid/MCO payer rules
• Medicare and insurance payment for incontinence supplies
• Maintain and manage office as a location for walk-in customers, visitors, and
• Medicaid/Medicare site audits
• Maintain and present Medicare/Medicaid binder of necessary information
• Maintain bulletin board with required current documentation consistent with
• Medicare/Medicaid requirements
• Manage time to optimize availability to assist customers on the phone
• May be assigned to specific customers to provide "lifetime" service/counseling on a very personalized level
• Work cooperatively with staff from own department and other departments to identify customer service opportunities, make recommendations, plan and coordinate program and communication changes.
• Potentially interacting with customers who may demonstrate confused, dissatisfied or challenging behaviors.
• Meet or exceed department sales, service, productivity, and standards.
• Maintain a high degree of confidentiality pertaining to customer situations and safeguard any information obtained from a customer or on behalf of a customer
• Display extreme patience, compassion and understanding for customers. Some customers may be hard of hearing, have speech difficulties, memory loss, easily confused or quickly angered
• Receptivity to change and flexibility to
• Willingness to assist other departments' personnel as needed
• Support or lead special projects and miscellaneous assignments
• Gain proficiency utilizing all relevant applications including CRM.
• Attend and actively participate in meetings and department activities
• Ensure that work area is clean, secure and well maintained
• Work independently and within a team environment with ease

Required Qualifications/Professional Experiences Years of Experience/Education/Certifications:

• Work full-time schedule, with a minimum of 2 days/week in office.
• Maintain high-speed internet and HDIS standards for remote contact center operations
• Experience working with customers in a sales and service-oriented environment (asking questions, explaining policies, uncovering needs, and recommending solutions)
• Knowledge of business telephone procedures and etiquette
• Possess good writing and typing skills
• Strong ability to pay attention to details with high accuracy along with strong organization skills
• Polished verbal communications skills
• Cooperative and willing to assist others
• Ability to use computer applications
• High level of reliability as it pertains to attendance
• Ability to consistently deliver high quality service to both internal and external customers