Spa - Spa Coordinator

3 days ago

Emerald Lake Hills, California, United States Human Resources Full time
Job Overview
We are seeking an energetic, organized, and service-driven Spa Coordinator to support and lead the daily operations of our luxurious spa, with the experience and leadership mindset to quickly advance into a spa leadership role. In this key role, you will serve as the welcoming face of the spa while ensuring seamless coordination of guest experiences from appointment scheduling through checkout. This position blends front-desk coordination, retail and sales support, facility upkeep, and spa attendant responsibilities to create an exceptional and relaxing environment for every guest.
The ideal candidate is proactive, detail-oriented, and passionate about hospitality, with the ability to manage multiple responsibilities confidently while delivering outstanding customer service and supporting revenue growth. 

Key Responsibilities
Guest Experience & Coordination
  • Greet guests warmly and provide exceptional customer service from arrival through departure
  • Manage appointment bookings using POS and scheduling systems, confirming reservations and coordinating staff availability
  • Provide non-licensed spa services, including mineral bath experiences, while maintaining exceptional guest care, safety standards, and service protocols
  • Ensure excellent phone etiquette when scheduling appointments or responding to guest inquiries
  • Coordinate guest flow to maintain on-time services and a seamless spa experience
  • Assist with VIP requests, special occasions, and special events
  • Address guest concerns professionally and escalate to Spa Management when necessary
Spa Operations & Attendant Duties
  • Support and oversee daily spa operations, ensuring all areas are clean, organized, stocked, and guest-ready
  • Escort guests to lounges, locker rooms, and fitness spaces as needed
  • Maintain cleanliness of locker rooms, lounges, treatment rooms, restrooms, and fitness center
  • Stock and replenish towels, linens, robes, amenities, and retail displays
  • Serve and clean up food and beverage offerings in accordance with spa standards
  • Monitor guest areas for safety, cleanliness, and comfort, reporting maintenance or safety concerns promptly
  • Open and close the spa according to established policies and procedures
Retail, Sales & Inventory
  • Assist guests with retail purchases and provide knowledgeable product recommendations
  • Confidently upsell spa services, enhancements, memberships, and retail merchandise
  • Maintain retail inventory by stocking products, tracking inventory levels, and merchandising displays
  • Accurately process payments, handle cash, and complete daily financial and POS reports
Team Leadership & Administrative Support
  • Assist with staff scheduling coordination and daily operational needs
  • Support Spa Management with administrative tasks and required spa documentation
  • Communicate effectively with Spa Management, Front Office, Housekeeping, Engineering, and other departments
  • Foster a welcoming, professional atmosphere through strong communication and teamwork
  • Uphold luxury service standards, spa etiquette, and brand values at all times

Requirements
  • Proven experience in spa, hospitality, retail sales, or customer service environment
  • Supervisory or team leadership experience preferred
  • Familiarity with POS systems, cashiering procedures, and cash handling protocols
  • Strong communication and interpersonal skills; bilingual abilities are a plus
  • Knowledge of merchandising techniques, upselling strategies, and stock replenishment processes
  • Excellent phone etiquette with a friendly, professional demeanor
  • Strong organizational skills with attention to detail
  • Ability to stand, walk, and move throughout the spa for extended periods
  • Willingness to obtain Food Handlers and TABC Certificates

  • Head Spa Front Desk Attendant

    1 week ago

    Chino Hills, California, United States PURE Head Spa Full time

    Prior receptionist/front desk experience in spa/salon/beauty/wellness/hospitality industry and weekend availablility are A MUST.*Overview*At PURE Head Spa, we are on a mission to introduce the transformative benefits of Japanese Head Spa services to our local communities and beyond. We are dedicated to providing a sanctuary of relaxation and rejuvenation,...

  • Receptionist/Administrative Assistant

    2 days ago

    Woodland Hills, California, United States Spa Day Organic Full time

    We are seeking a dynamic and organized Receptionist/Administrative Assistant to join our Spa Day Corp team This vital role combines front desk responsibilities with comprehensive administrative support, ensuring smooth daily operations and exceptional customer service. As the first point of contact for visitors and callers, you will create a very relaxed...

  • Front Desk Receptionist

    1 week ago

    Woodland Hills, California, United States DoctorFatOff by MDS Medical Spa Full time

    Hiring for a Med Spa receptionist with great customer service, organization, and multitasking skills, often needing experience with scheduling software, EMR, and sales. Key responsibilities include greeting clients, managing appointments, handling calls, and maintaining supplies. Must be personable, organized, have great time-management, and a multi-tasker...

  • Weekend Part Time Licensed Esthetician

    1 week ago

    Woodland Hills, California, United States Opal MD Aesthetics Full time

    Opal MD Aesthetics is a premier medical spa dedicated to providing top-notch skincare and aesthetic treatments. Our mission is to help clients achieve their best skin health and beauty goals through personalized, innovative, and effective treatments. We are looking for a passionate and skilled Licensed Esthetician to join our dynamic team and deliver...

  • Barista - Part-Time

    1 week ago

    Lake Arrowhead, California, United States Pyramid Global Hospitality Full time

    Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Agent

    4 days ago

    Lake Arrowhead, California, United States Pyramid Global Hospitality Full time

    Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Loss Prevention Officer

    2 weeks ago

    Lake Arrowhead, California, United States Pyramid Global Hospitality Full time

    Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Administrative and Executive Management

    13 hours ago

    Beverly Hills, California, United States YUMI Lashes USA Full time

    Salon & Academy Operations ManagerAdministrative and Executive ManagementOn siteBeverly Hills, Los Angeles, CaliforniaAbout YUMI LashesYUMI Lashes is a high end beauty brand operating as a luxury salon, professional academy, and product based business. We specialize in lashes, brows, advanced facial services, and education. Our brand is built on standards,...

  • Front Desk Sales Associate

    1 week ago

    Beverly Hills, California, United States Natural Pilates Full time

    Job DescriptionBoutique Pilates studio & retail space is seeking Front Desk Sales Associates. As a Front Desk Sales Associate, you will be the face of our organization, providing exceptional customer service and driving sales at the front desk. We are looking for individuals with positive attitudes who have experience working in a fast-paced service business...

  • Director of People and Culture

    2 weeks ago

    Beverly Hills, California, United States HSH Full time $160,000 - $170,000

    The Peninsula Beverly Hills is seeking to hire an influential Director of People and Culture who possesses strategic and tactical HR expertise to guide our people management processes while cultivating a positive workplace culture.Work for an award-winning luxury hotel group Learn and grow within a diverse multi-outlet property Exceptional benefits...