Customer Service Claims Specialist

2 weeks ago

Phoenix, Arizona, United States CRS Temporary Housing Full time $40,000 - $60,000 per year

CRS Temporary Housing is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and the policyholders, we provide a variety of solutions to make this difficult time easier.

Our office is in North Central Phoenix. New employees will complete in-office training for the first few weeks. Additionally, employees will work in-office until they show proficiency in the role (approximately 90 days), then they may start working from home on a hybrid basis and will be required to come to the office periodically for training and/or meetings.

Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.

We are seeking ambitious, highly motivated individuals to provide superior service and encourage repeat business from insurance companies and their customers. You will book hotels and/or assist with all needs during long term housing, and act as the liaison between policyholders, insurance adjusters and landlords. You will assist families and serve as their primary point of contact until they move back home. This is a customer service position suited for high performers The hourly rate for this position is $20.00 per hour, with additional opportunity for monthly incentives.

Duties and Responsibilities

  • Serve as the point of contact for policyholders and adjusters, and provide information and education on the temporary housing process
  • Manage the needs of the policyholders and ensure claim expenses are within policy limits.
  • Obtain adjuster approvals and accurately process extensions if needed.
  • Resolve any customer service issues related to the stay in the hotel or rental property.
  • Ensure customer satisfaction by prompt and proper resolution of questions, issues and problems via email and telephone communication.
  • Manage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the Company's computer system.

  • Other duties as assigned.

  • Excellent Verbal and Written skills including proficiency with grammar and phone etiquette.

  • Strong problem-solving skills with a proactive and innovative focus.
  • Strong ability to multitask. Sense of urgency and deadline oriented.
  • Must demonstrate accuracy, attention to detail, and excellent organization skills.
  • Must have demonstrated critical thinking and problem-solving skills.
  • Ability to demonstrate compassion and handle sensitive information.
  • Ability to remain calm and professional during stressful situations.

Education and/or Experience:

  • Minimum of 2 years Customer Service experience. Call Center experience preferred.
  • Typing speed 40 wpm or higher preferred.
  • Proficient with Microsoft Office Suite (Outlook, Word, Excel, etc.)
  • Stable work history with excellent attendance.
  • High School Diploma or equivalent required. Completion of college degree coursework preferred.

Physical Requirements:

  • Prolonged periods sitting at a desk (or standing) and working on a computer and phone headset.

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